2degrees Mobile

Can’t top up another account (kids). “Payment failure, please try again” And now can’t even top up my own account! I NEVER had problems topping up on Spark or Vodafone accounts, it’s ALWAYS 2Degrees with payment failures. So what is this APP for anyways? Jeez…

It’s easy to use and is able to buy packs easily. Would be better if for prepay to include the expiry date of the prepay sim. I always have to use the computer to log in to check when I need to top up before expire.

Wouldn’t even let me log in, even after changing my password… stupid app and waste of time. Poor experience

I’m getting really frustrated because although I’ve belonged to 2 degrees for a few years now, when I try to top up my $10 monthly, it keeps telling me it doesn’t recognise my email (same email I’ve had for 5 years). So I can’t then top up. I’m now overseas and very frustrated that I can’t check or send emails or messages as I need to top up, I try to top up and it doesn’t recognise my email!! Lynn26

Avoid 2degrees at any cost, and don’t fall for their promotion and get stuck on their plans. 2degrees is the slowest network in NZ, and in many parts of the country, they are still on 3G. I warned you! 3G infrastructure 🤢

They keep doing direct debit forever evenafter completion of the contract or deal. They show customer that they 5 dollars cheaper but take 500 indirectly.

Initially branded as “giving kiwis a fair go”, I decided to leave my service provider after 15 years and try the local business in 2021. Initially the customer service was great, I signed up immediately and then a year later purchased another sim for future use when my child was coming of age. This is when things changed for 2 degrees. Not only has my plan price incrementally being adjusted so that I am now paying more than 60% of my initial payment plan after less than two years, but I was charged extortionate fees for overseas roaming despite implementing a price cap on my service, turning off roaming and connecting to wifi at every opportunity and setting timers so that I would remember to align my timeframe with my budget. The additional roaming cost was equivalent to 2 months of my base plan, and the price cap messaging was not explicit that this was in addition to my plan. It gets worse. Once I decided to give my child a device, I wanted to monitor data use and ensure they were contactable outside of school hours for safety and peace of mind in coordinating after school activities. I approached a customer service representative at their physical store and was dissuaded from upgrading my phone due to “privacy only being on apps” for that model phone which doesn’t take into consideration device end to end encryptions information nor phase out of 3rd party cookies that were implemented this year. I was told this was good because I wouldn’t be advertised to. But then I was actively discouraged from reducing my mobile plan even though I explicitly stated I was trying to reduce the amount I was paying every month! What a contradiction. To make matters worse, when I tried to connect my child’s account to mine at the store, I was then asked to add in my account details on a store device, then informed the network was down. The managers were seated out in the food court, they approached after ten minutes at which point I became concerned because the team member then wanted validation of my child’s existence as they could not match the sim number with the account. My child’s safety is paramount. I almost got someone to deliver my child to the store to physically verify their existence and offered to contact them directly to verify with the store. This was not good enough. Contracdictory and factual innaccuracies, privacy concerns and pushing for more expensive plans when ignoring customers device requests and information on safety concerns. I’m looki

Fine when it works, otherwise you get the most useless errors. This goes for data clock too.

Can’t find my bill online, when I click “view bill” it tells me to pay but I have nothing owing…. When I want to add roaming for Aussie can’t do it… when I want to know why my bill that should be the same every month is different I can’t figure it out cause the app doesn’t show me… won’t be recommending the app or 2 degrees to anyone and only been with them since Feb… disappointed

Over the past years a steady decline of what was once a really cool mobile phone services provider. When do you get rid of these people on your board and leadership that favour shareholder value over employees and customers? That might be the change you need?