54th Street

I order to go all the time from tons of restaurants and this is probably one of the worst apps to order from. 99% of the time I use it I decide just not to order because you can’t make notes about preferences or comments. You can’t even put how you want your food cooked like well done, medium, medium well like WTH! And you can’t call the order in anymore with them, so I usually choose another place from my office to order, and they lose out between 15 orders. Every time we choose to order in for meetings , which is very often. This is by far the most outdated app. Also, you can’t remove a lot of items in your food. Only what they choose to put down that you can remove. Let’s say you don’t want meat in your meal. Good luck no way to take the meat out like you can if you were at the restaurant or when you called I have just decided to not order from 54th Street again. Seems like they make it easier for themselves and not their customers

Third time ordering from the app is wrong

Would be nice if the app had the option to add extra protein for the salads.

terrible service.

Used to be a great app but it’s buggy now and trying to contact customer service is like trying to find the arc. No one answers. I’m done.

We order regularly typically $45 with of food Today I order my regular ground beef salad with chips, sour cream, avocado and avocado ranch. Normally it’s just missing tortilla strips Today it had the chips but NO CHIPS, NO AVOCADO NO SOUR CREAM AND NO AVOCADO. MY daughter called, after I said it was fine as we both just got off work and were hungry. All she asked for was the missing separately placed ingredients that aren’t even put into the food it’s put on the side. She spoke to 2 different people “CLAIMING” to be the manager and they said unless we take the whole order in there was nothing they could do. We weren’t asking for refund or new order just missing items. Very disappointed 54th st Live Oak DO BETTER

I downloaded the app and placed a curb side order for the first time today. I found it difficult how to change from the default option of ASAP to choosing a specific p/u time. I finally figured out after needing to back out of the order and re-starting multiple times - All the while, menu items we stacking up in my basket. When I finally got the p/u time set and what I thought were the three items I wanted on the order, we actually were handed two of the same item and a third item (not getting one of the items I wanted). In all fairness, I should have closely looked over the receipt that was emailed to me or checked the items when we picked up. I understand that the company that owns 54th more than likely didn’t build the app, but more user-friendly would be nice.

My wife ordered a Ruben sandwhich and the sandwhich was dry and the pastrami weird with a scaly iridescence and was not edible , the other items were very good but this ruined the meal

I tried to place order in app and wanted it for later in time. App would not let me choose it. Cancelled order immediately once I saw that it did not take the time slot. Order did not cancel. Called the restaurant and manager informed me that cancelling in app does not work and that I had to call restaurant to cancel. The order had been cooked but I was not able to get there to get for hour and half. Manager said that they could give a gift card for 60% of order. I would have it when I came to get a new order. Well the gift card was not there. The second order I placed was a disappointment. Steak had no flavor no seasonings and was slightly tough. I waited almost a year for the new opening and have decided that the $58 dollars that I basically paid for one steak was a joke. I will not be back.

My husband orders the Devils Den burger every time and every time the side of wing sauce and pickles are ALWAYS forgotten. There’s a print off attached to every box and it still isn’t right