8x8 Work

I like the fact it works well on my iPhone

Drops call even when on Wi-Fi calling Does not seem to matter what updates are done the call signal and quality is not improving

My previous rate was “For an App which is designed to help you with remote communication it is too inconsistent and not very reliable. Too many missed calls and dropped calls.” I must say over the past couple of months the app has definitely improved very much and I’m looking forward to seeing what happens next in 2024.

This is the review that I was originally going to post BEFORE the great texting debacle … “ Easy to use. Great at updating and notifying about maintenance ahead of time. It’s a great product that I would definitely recommend.” We have done everything to comply with this new and very sudden change, but for some reason, our campaign is still pending, and I cannot send out text messages which are essential to our business. Until this, this program has been great, but now it has made it so much harder to communicate with our clients, and that’s bad for business, bad for customer service.

Just horrible service. Dropped calls, missed calls, phone lighting up with calls from hours ago. Phone call quality is slightly better than two cans connected by a string. Do not recommend this.

No caller ID on call ins. Every number appears the same. No way to call someone back if they call in. No text ability. You have to click wrap up call when you are done to be put back in the call que. If you miss one call you fall out of que. Trash system. App works ok. Not customizable.

I have been using 8 x 8 for more than 10 years. It is very good once in a while has a couple hiccups but for the most part it’s fantastic and it’s a great value and I recommend it to everybody.

Bad issues. Need support

We have been unable to receive or send texts outside of 8x8 for over a week and cannot get it resolved nor speak to someone.

Not as user-friendly as it should be. Even switching to out of office greeting from the 8x8 app on my cell phone isn’t easy. It’s a little frustrating. Customer service response quickly and efficiently so that’s good.