Aaron's

I just love my Aaron’s, it’s a great place to shop. And the no worries payment option makes it’s easy to pay monthly. Not to mention the people that work there. They are so happy to help and they work with you to make it a great experience.

Buffering 😞

Saturday I went into the Aaron’s on Stafford street. I am disabled. The sales lady showed me a washer and dryer set. I saw there were some dents on the washer. I said, oh, this is a scratch and dent set. She said, No, they are brand new, they just came off the truck this morning and were put on the floor. I was tired and didn’t examine the machine’s the way I should have. The machines were supposed to be delivered today at 3:00pm. 3:30 came and went, no delivery. They finally got here at 4:15. They set up the machines. As the guys were going out the door, they said, I don’t know if they told you or not, but we don’t supply dryer vents. Now, I have to get a dryer hose. My son was looking at the washer, and said, oh, I see this is used. There’s dry laundry detergent all over the inside of the washer. I took a picture, but can’t add it to this review.

I “RENTED” a Laptop and an Electric Recliner. I needed the recliner because I had a revision hip replacement and was not able to sleep in a bed. After around 2 months I traded the electric recliner in for an oversized regular recliner. I went into my local store in Kingsport, TN, to let the Manager know that my Dr said I no longer needed to sleep in a recliner, so there was no need for it, so I was going to turn it in. When I walked in, the Accounts Mngr greeted me with a smile but as soon as I explained what my intent was, his attitude changed and he said I “MISLEAD” them and that he would take back the recliner but I would not be able to take out a new lease in the future. I guess the Store Mngr heard our conversation and also said that I “MISLEAD “ them and that I signed a contract to pay. Also they told me they were NOT A RENT TO OWN STORE, when in fact, they are. It clearly states when you pull them up. Anyway, I called the Corporate Office and was told I would hear from the DM of the store and I was given a TKT Number and it could take up to 48 hours to hear back from someone. I never heard from anyone, so I called again and was told that the matter of the recliner had been resolved. I told them that was not the reason I called corporate, but that it was to let them know how I was treated in the store, not only by the Account Mngr but the Store Mngr as well. So I was told again that the DM would reach out to me and again I have heard nothing. I ended up returning the Laptop as well and was told I could no longer do business with them in the future. “NOT A PROBLEM”…so with this I say..DONT RENT FROM AARONS. Not only are they rip offs but they are RUDE

I literally just downloaded the app and for some reason I can’t access my accounts

Hi. My name is Patricia and I have been with Aaron’s for a while now. I was enjoying the ease of making my payments and setting up extensions through the app. Up until a few days ago that’s no longer an option. It doesn’t show the need for an update so what happened?

I love the ease of the app I can track my payments track progress. And much more I’m giving 4 stars because I have to enter login information every time I open the app it would be Amazing to be able to use Face ID or remember my device for 30 days so I don’t have to enter this info every time I open the app. Other then that love the app

I don’t have an issue with Aaron’s because I’ve bought three things so far and I’ve always got great customer service and the manager in store is amazing and so cool! But the app would be fine if it would stop logging me out everytime I want to use it! I have to keep logging back in everytime and it’s annoying. Fix that please!

The way I was treated with the online sign up and in-store unacceptable I will never go to Aarons again it looks like a low budget furniture place anyway.

Should not be this hard to use the app or website.