ACCIONA motosharing movilidad

Among all the sharing up I use, it’s the worst. The vehicles are so heavy that is quite difficult to drive. They often break down. Once you finish your ride, they steel you time asking to connect the helmets even if they are properly stored. My last bad experience with them was last week, I drove for a few meters and entered the no parking zone when the bike broke down. I couldn’t start it again. I called the customer service and waited for 15 minutes before somebody answered. Once I finally spoke to an operator he told me I had to push the motorbike out of the no parking zone. I asked for help cause, as I said, they are crazy heavy. At the end the finished my ride and charged me for €5.56. I’m still waiting for a refund after more than a week.

Me encanta como anda y como frena….!!, es muy divertida y practica .Repetiré cada vez que venga a Madrid

Password reset is hopelessly broken. Get stuck in a loop and waste 3 or 4 hours trying to work around it. It takes too long to verify your documents. It over promises and under delivers at every click. They will take your data and give you nothing in return.

I was really hoping that this service would be good as the scooters are faster than muving & yego but the 1st Bike I tried would not start. I called support - no answer for 20 minutes - I the. Wales to a new scooter but the second bike would not release the helmet - used up my minutes, wasted 40 minutes of my time and still no answer from support

Great scooters but the app needs work

Phone verification for US cellphone via SMS will fail. Then after you load all the documents and your account is waiting for their manual verification because SMA to US phone fails, they will disable you account and tell you you have to have an International driver’s license that requires you to go to an obscure office in town, stand in line and pay a fee. Using Movo instead in Spain was a quick and easy approval and my wife and I enjoyed the 2 person electric motorcycle in Madrid.

The signup forms don't work properly and I had to go to the website to finish the personal data. Also the website and app seem to be out of sync. And finally it seems impossible to add a credit card.

Antiguamente tenían buenas motos y buena zona de recoger y aparcar las motos pero ya solo tienen las motos. Más que un serivicio de urgencia o de diario es solo para el centro de Málaga y un par de zonas más. No se que dificultad tiene ampliar a otras avenidas a partes de las principales.

Estoy sorprendido ya que cometí un error al apagar la moto, y me dicen que no ven error cuando es evidente que un trayecto de 15 minutos toma una hora. Alguna vez me he equivocado y lo han corregido, ahora no. Feo detalle al cliente.

Lamentable el servicio al cliente! Iba en una moto y se me cayó el movil (sin darme cuenta). Al llegar a mi destino no puedo terminar el viaje (no tengo el movil). Aviso al servicio al cliente para abrir el baul. Confirmo qie los dos cascos estàn dentro. Y cuando por fin me vuelvo a instalar la App en otro movil me entero que el “contador” siguió contando y me han cobrado 81€. Hasta ahí puedo tolerarlo. Pero llevo una semana intentando que me devuelvan el dinero y me dice que “otro departamento” lo está mirando. LAMENTABLE. Además del disgusto de perder el móvil me encuentro con esto. Definitivamente me paso a YEGO