ADT Smart Services

Previous app was more userfriendly

Great

Too complicated!!!!!!

This is such a basic app that has really not been thought through! For example - there is no option to receive push notification sounds when there an alarm is triggered. Plus, the app is basic considering the monthly fees ADT charges! Really disappointing!

Have been using the app for two months and there are functions that do not work unless you phone up technical

It works but can be hit and miss on update and showing sensors open or successfully bypassing them. Frustrating that I can’t add users like I could with Verisure’s - theirs allowed me to add keyholder for app access but restrict when they could use it or lock them out of annex / second alarm zones. This app only has one account - my primary so offering to others means they get full access to my account and ability to change settings. The UX is clunky for bypassing and arming.

Can I put 0 stars. Struggle to do even basic things on the app. The app freezes all the time, customer service is completely disconnected from the different departments to resolve issues. I pay about 350 gbp a month in charges for ADT and frankly the level of service and quality of the technology is shocking. I also paid about 1500 gbp for the technology upfront. Honestly a cheaper system like ring or others is better. Horrendous. Never buy an ADT system. Cannot wait for the contract to end.

You cannot navigate anything you want easily. Some things I have to do in the browser but the browser version never accepts my login details so now I have a lamp rule that the engineer set that I cannot change because there is no where to change that in the app or if there is, it’s impossible to find. The app is clunky and nothing is where you would expect to find it.

I can’t see how to change certain settings. Very frustrating. This could be much more user-friendly.

Long story short we were initially mis-sold what the security was capable of. (We were told facial recognition to auto turn off alarms etc) nothing of the sought it’s all done manually! The app shows The door bell camera which has NEVER WORKED and a ring door bell we had prior to this was incredibly good! But this door bell came with the package and was installed same time and cameras. App shows Constant issues with connections on all cameras all the time and we’ve been paying for a system that is very very poor! I keep getting told from ADT and ADT engineers that apparently the signal comes from America so takes a while to reach!!! Well it doesn’t reach at all! I do not recommend ADT at all. Just robbing our money so we can try and keep what little security this system offers us and needs to keep active payments for memory in case anything happens and MIGHT record it!!! Honestly really regretful purchase. Had system nearly 4yrs now. Been trying to look for other ways but I’m not knowledgeable enough to know how to use cameras we have to change on to a different system!