Aetna Better Health - Medicaid

This app functions much differently from my friend's app who has private Aetna insurance. Many inconsistencies and login difficulties. I have a tech background and find this is concerning.

I can’t search for a provider because of all the glitches.

Literally nothing works in this garbage app. Pathetic.

It’s easy to create an account on here but the app is pretty much useless. No image of my card appears, benefits page doesn’t show up-only “error.” Maybe since it’s a Medicare app, the company doesn’t care about putting resources in to make it better, because the non-Medicare Aetna app has great reviews. But Aetna Better Health members aren’t able to use it.

I’m on an IOS 17.6 device. This app is working fine for me.

This app doesn’t work, it glitches every single time I try to search for a provider and even if it loads there is no way to read any information because it glitches over and over and over again!!! I am so frustrated!!! I needed to find an urgent care for my sick daughter and I had to try at least 20 times going back and forward!! How is this App helpful?

This app doesn’t work at all. Every time you fill in information it doesn’t allow you to continue on to the next page or doesn’t allow you to find providers. It’s not efficient for people needing to access this for their HEALTH!!! Also, they don’t update the list of providers. I’ve had a horrible time finding a PCP and called the hotline 5 times trying to figure this out. I hope this changes for the better. It’s sad.

This is the worst app I ever seen you can’t find a doctor on the providers search can’t see ID card and the worst of all the app developer don’t do anything to correct the issue .

Just downloaded the app and it does not load when I open the app. I receive a blank white screen with the Aetna logo on top and that’s all. Deleted the app then redownloaded and same thing. Please fix this.

App working good.