AIA Vitality Australia

Don’t join AIA waist of money

Easy to use and a great incentive to stay healthy

I have a watch deal with the insurer and it does not sync with the watch readily and as such I loose money. A total waste of time. Also I’m the day and age of being paperless; the fact that you have to download forms to offer to doctors etc to confirm that I’ve being for a check-up is ridiculous

App cannot sync with Apple Health. Has been like this for years but is now even worse than ever. AIA no longer cares about the vitality program, clearly no funding allocated to it or the app development anymore and just left to rot. Program doesn’t work and becoming pointless

After four years of telling AIA Vitality that the app is terrible at synching data from Apple Health, nothing has changed. Even my cheap scale has an app that synchs immediately. They keep “updating” the app, allegedly fixing bugs, but the biggest bug remains. Truly a pathetic job.

Love AIA keeps me working on my health and encourages me to get my health check ups

App continually fails to integrate with Fitbit and Garmin. Onus is on user to manually provide screenshots of activities recorded in those apps if you wish to have points applied. Customer service team has five days to review your request and if they agree there then pass it onto the technical team which has a further five days to make good on any any points you’ve lost.

Missing points is a pain. It takes weeks to get a reply and you get a vague reply about some thing else and no date reference so you never know what their talking about because it is so long ago

Very tedious to use as your activity from Apple devices so tamers days to update and only if you manually go in their everyday and refresh. I have been using this app for more than 3 years and see no improvements in that area

Well done team , an app that continues to motivate me to live a healthier, better, longer life