elGrocer: UAE Grocery Delivery

Not customer friendly application, unable to expand product info, confusing check out, unjustified delivery fee, please remember there is fierce competition in this small market.

When you have any issue with them , you need wait more one week to solve it and they don’t care about customer , they treat you like a dog . I not recommend any one buy from them ,because you will have suffering tour with them

Everytime you make an order on discounted items, it always is out of stock and they provide alternatives for you to still proceed with making the order. The one that you wish to order is out of stock and you had already paid. What a big scam

nice offers, quality products easy process, thank u smiles

The offers before was really good but last 3 months the offers started being worse and useless, as other delivery apps offering much better offers 🙃

لا ينصح به ، خدمتهم سيئة و عدم احترافية في الخدمه ، ولو ان الطلب تاخر لا يوجد اي ردت فعل Not recommended, their service is bad and unprofessional, and even if the order is delayed, there is no response.

كانت خدمتهم شو حلاتها ، فجأة حطوا رسوم توصيل ل لأغلب المتاجر.. و الحين يرفعوا الأسعار في المتاجر نفسها مثلاً في فيفا السلعه بـ 1.5 هم حاطينها بـ1.9 .. الشي بسيط لكن يفرق مع الكميات بعدين هم اصلاً ماخذين رسوم توصيل ليش يرفعوا الأسعار و خصوصاً على المنتجات المُخفضة في المتاجر .

…

First order was cancelled without even telling me, I was expecting delivery the next day and nothing arrived. I had to reach out to them. No explanation was given. Second order they sent me Masafi Pure water instead of Alkalife which I ordered. Unfortunately Pure had low sodium so I don’t drink it. Still they didn’t ask if I wanted a replacement of anything just sent 5 boxes (30 bottles) of the wrong one.

This app is seriously the worst, they state that they deliver within 60 minutes it’s been a one whole day and my order is still not delivered 🤣their customer service is 0 all they keep saying is we’ll push the store to send the order. It’s not even my first time with this terrible delay i don’t know how are they still in work with no consistency.