Allegro Cadence Bank Mobile

When dealing with their bankers, Cadence has always specialized in making simple things incredibly complex. Think of something you’d like to do with your account; now, add four completely unnecessary steps; and now you know what it’s like to bank with Cadence. Incredibly, the app developers really deserve some kudos because they managed to perfectly translate that in-branch or on-phone experience into their app. It is clunky, unnecessary, incomplete, and frustrating as can be. No button is where you think it should be; no menu contains what you think it should; and no operation can be completed in fewer than a hundred and twelve steps. The cadence way. Enjoy!

Is this app sharing information with Google Firebase collecting data information? I would hope not ! If so, should be a opt out button.

This bank is way behind in technical design. They need a better technical team that updates the app more. A person should be able to get alerts when they have a transaction. Most banks have this option and it works. With Cadence you can set up alerts but you never get them. It’s really frustrating to not know if your card is being used or not fraudulently. They used to use secure app where I got all of my alerts immediately. It has been downhill from there. You can set up the balance threshold and other alerts but it never works. I wish they would fix this. Also it’s really odd when you send a message or doesn’t send the message correctly.

I’ve taken the pictures about 10 times specifically following all instructions. It won’t work. This is why I removed this app several years ago.

The new update is really user friendly and the addition of Zelle and the other customizable features are nice upgrades.

The updated app is not an upgrade, it makes things more difficult to find and do. Who at Cadence possibly looked at this and thought this was anything approaching a useful update? To top off a redesigned app that is less usable than the prior version, some absolute moron made it so that we had to reauthorize our devices. Has your IT department inits entirety hit its head recently? It is bad enough that I get stuck with a near worthless Discover debit card, that I lost my 20+ year account number in a merger and subsequently weather a solid month of misdirected deposits and debits, I get to go through the hassles of poorly designed mobile banking apps and reauthorization of devices. There is one and only one reason I am still with Cadence and it has nothing at all to do with your corporate leadership or policies (to say nothing of this botched update), it is only the local branch personnel that have kept me a customer this long, but my patience is nearing an end. Let me give your IT department some advice that many IT departments should heed: don’t fix what is not broken. Your having customers is a privilege you have to keep earning over and over again, so don’t make moves that inconvenience your customers.

I’ve held back reporting the bugs on the old app while waiting for the new app. Such a disappointment! The view preference (tile/list) doesn’t save, it takes extra clicks to See all of my accounts on one screen. The text and numbers wrap weird. What a mess! It’s so bad, I am actually logging in to the WEB site on my PHONE to get a better experience. Pathetic. Update- the developers asked me to contact the bank to provide feedback, but no one answers the phone, and there is only a general contact form. Links provided were useless. Being back the old quirky app. It was better than this.

**EDIT: there was an update to the app recently, and now the Face ID function is working properly.** I used to love this app! But, lately, the Face ID feature hasn’t been working. What gives?! When I open the app, I get this error message: “Face ID has been temporarily disabled due to too many failures to capture the fingerprint. You will need to login with your password to restore Face ID usage”, and have to type in my password in order to view my statement. VERY ANNOYING!!!

Trying to log in after the update last week, correct login information confirmed by the customer service lady showing a successful login, but the app just reloads the login page instead of showing me my account information.

This app have gotten worst since they updated it. I can’t get into it have of the time... I’m going to switch to my other bank.. this is ridiculous