AlphaTouch Video Intercom

I would never recommend this product, stay away and save your money

when it works, it’s great but more often than not it dosnt….It keeps logging me out and then I missed deliveries so I would say this is an app with great potential that’s unrealized. Hopefully they can work the bugs out but as of right now it’s not very good.

This app is consistently unstable. It crashes It re-launches It hangs It loses your creds, forcing re-auth It does at least one of these things Everytime I launch the app and use menu features. Plus The alpha touch primary touch screen entry device has a poorly designed user interface. ( The primary video display and access unit used for door entry) 1. The most used function "access code" on the display is such a small on screen soft button it's difficult to push. 2. The soft key numeric keypad is sluggish. 3. It's confusing that you have to press <ok> soft key shirt entering your code. Why not include that instruction on screen. Over all user interface off app and the actual very expensive door entry appliance is bad. Also consider in the modern residential living environment package delivery is one of the most frequent entry requests. The the concept that package delivery drivers will use QR codes is ludicrous. They are most airways following the instructions on some notes in their own app and can't natively display a qr code associated with a package. The app makes it complicated for residents to give out guest access codes without qr code. And residents can't choose their own access codes for guests. They must use the randomly generated access code. The system designers are woefully out ofc touch with resident needs.

Every time I want to open the front door of my apartment, I have to log in to the app. Do you know how annoying that is? There’s no way this was user tested

Wrapper around their website, not a native app. Signs out too frequently and there’s no password autofill. Interface is slow and confusing.

Often the view of the front door is blank making it impossible to identify the caller. This defeats the security function this of the system.

Throwing me out and locking me out. And it will Not let me see my password to be able to put it in again. IT IS A NIGHTMARE TO DEAL WITH

nothing about this app works, the virtual key is entirely broken

Complete rubbish. Doesn’t ring on lockscreen even with all notifications enabled. What happened to traditional door bells and intercoms that do what they say they will do?

I can’t set it up