Amber Cars

There’s a reason why I always go back to Uber for cabs. Amber Cars are just incredibly unreliable. They’re cheaper, on the whole, and don’t apply the surcharge that Uber do when there’s high demand. However, the service is just all over the place. I’ve just booked a cab. The app told me that it would be 4 minutes. Then the timer goes up to 6 minutes. Then 5…and stays at 5 minutes for at least 10 minutes. Then the timer goes back up to 6 minutes…and stays there for 5 minutes. The next time I look at the app, the driver has cancelled the job, and the app’s finding me another driver. I mean, what the hell?? I’ve been waiting since 7:40, and the job was cancelled at 8:00. Bloody useless. Don’t bother.

Every time I book on the app and pay the on it they hardly even turn up says it coming then another driver comes then disappears waited over half hour for them in the end I cancelled and took the bus it more reliable

I will never use Amber cars in Plumstead again, so unreliable. Twice I have ordered a cab from them & I’m waiting & waiting & I call the cab office to ask where they are. I am told the cab is not coming now because of traffic or they're no longer coming to the area I am in 🤬🤬 so why the hell don’t these cab drivers or the person in the cab office communicate with me & tell me this? Been waiting bloody 30 minutes. They are useless & never again.

Not fit for purpose

So i downloaded the app as a more convenient way to access amber cars without having to draw out cash every time. My payment card has been added correct as my hilling address appears on my bank account but the app keeps failing to take payment at the point of checking with the bank. The app is very buggy and cheaply made.

This app is the worst recommended cab service, some drivers don’t turn up, takes forever to even get a booking not the service you need or should trust if you’re in a hurry

This app is confusing and doesn’t work properly. Really disappointed

The app won’t let you change your default method of payment, delete an old card, or even add a new one.

Doesn’t let me register my phone. No sms received then error 403.

Had to contact my bank and dispute the charge in order to get it back, since calling amber cars said it was up to the bank and they couldn't do anything on their end to refund it.