Amplify Mobile

My husband and I have a JOINT account. We both use the same app with the same login. But for some reason, it regularly makes me verify my identity by sending a code to HIS phone or email before I can log in. It never does this to him. I’m so frustrated, I’m ready to move our account somewhere else.

App is okay. I can not get bill pay setup to work. It says enrollment failed. Customer care can’t seem to figure out what’s wrong or IT can not help. App needs to be refreshed and update to be better. Very basic app.

I’ve had several banking apps and this app is on the low end. I didn’t know this was the correct app for Amplify credit union until the associate pointed it out. The colors of the app itself is extremely different from their branding and I thought it was a scam one tbh. There are things in website that I liked and I wish they incorporated to the app, like the spending wheel- to show what expenses are taking up the majority of the account. There is another feature I want them to have is make buckets so I don’t need to make another checking account or savings to see where money is going to like vacations, bills, loans, etc. Also, I noticed in the savings portion for APY it says $0.0000, is that true? Then what’s the point in opening a savings account. Yeah, the UI and UX design needs some serious work. I need to ask the live chat where I would make my transactions, where I can make profile changes, and etc.

I’ve always shied away from mobile banking but have recently found myself in a situation where it’s more convenient. This app is really glitchy a d Inhate that I have already had to remove it and reinstall it three times in the month that I’ve used it. I just need it to work when I want to use it. Seriously disappointed.

When will connection issues be fixed for the connection between the app and iPhone 11?

Tried to deposit 9 checks today. Clicked on “deposit check” for all of them. Threw me out of the app twice. When I logged in my state seemed to be preserved. But only 6 of the checks show up. The checks are membership dues for either 18 or 24 dollars so I can’t tell which ones made it in. Their web interface doesn't show images.

Been a member for half a year and just this week downloaded the mobile app specifically to deposit checks remotely during these times when we’re encouraged to stay at home. When I open the Mobile App and select Deposit Check, I get an error that says I must use the Mobile App to deposit a check. I gave this app only 1 star for two reasons: 1) because of this flaw and 2) because that error message messes with my head.

Especially now, during COVID-19, having a functioning mobile app is critical to managing customers money. App is Unable to transfer money between accounts. Screen to enter the amount does not work, won’t recognize certain numbers at all or enters the wrong number when selected. Decimal point won’t enter at all. On the current version, have deleted and reloaded without change. This will cause me to move my money elsewhere after being a loyal customer for over 30 years!! Fix this please!

The check deposit feature is stuck on loading Checked we have latest version 9.0.550. The android Phone we have worked with latest version Both phones have issue also on check amount. The phones only work in horizontal position. The submit key is not shown. Ugh pls fix.

After all these years, why is this app still not working properly? There was a brief time when it worked, but now it’s back to being useless! It just spins and spins and never loads the pictures. What’s the point of mobile check deposit if I have to take time to go to a physical location to deposit the checks that fail to deposit via the app? Why can’t they fix this?