AnswerForce

Great and simple. Looking forward to the partnership

I want to say I have used a lot of after hours services for my practices over the years and this is far the best. They record every call and you can listen and see it right from the app.

AnswerForce performed well during the first few months of usage. Reliability of information was more or less inconsistent. It grew worse as the number of calls being routed toward their business increased. I’ve had it with their unreliability and lackluster follow through to ensure consistent and accurate customer information. We were being charged in excess of $2000 for service that frankly wasn’t being performed as expected. I’ve since moved to another answering service. I would caution anyone engaging in business with this company to do their due diligence.

Every time I try to open it it crashes.

Agents went off script deliberately sabotaging my company! One agent told a customer “that’s odd, I don’t know why this company has a 24 hour cancellation policy. That doesn’t seem fair..” Another agent double booked my calendar after being very clearly instructed never to do that. The next day I was then TRIPLE booked... Another agent sent customers to the wrong website. I called after each occurrence and every time I was “promised” that the agents would stick to the script.... Yet every time they continued to do their own thing. Don’t waste your time or money with this company. Total ripoff!

App works great. Very simple and easy to use

The AnswerForce App is awesome and improvements are coming all the time. I can see my messages, update my status, make a call from my App and mask my cell phone number, texting is coming soon. A must need for all businesses in the go.

AnswerForce took over answering our phones after hours. We love them, and their website/app. And the slack integration!

The app just perpetually signs you and and does absolutely nothing. Why create a whole new app that’s completely obsolete instead of just updating the original one?