Fun Game Play, Disappointing Support and Suspension Policies
While Livly Island is an enjoyable game with its charming gameplay, there are significant drawbacks that hinder the overall experience. One of the most frustrating aspects is the lack of effective user support. Every time I've reached out with an issue, the support team replies with a generic template that fails to address the specific problem. This makes resolving issues feel impossible and leaves players feeling ignored. Another major concern is the game's strict policy on player suspensions, especially concerning in-game gifting among friends who started their accounts together. The game seems quick to suspend accounts without considering individual circumstances or providing leniency, which has led to several of my friends dropping out of the game in disappointment. Livly Island has great potential, but the current structure needs improvement in terms of customer support responsiveness and fairness in policy enforcement. I hope these issues can be addressed to enhance the overall player experience and retain loyal users.