MTR · Care

港鐵致力建立一個無障礙的交通網絡，並利用科技為有需要的乘客提供更便捷的港鐵旅程。

「關愛共乘」手機應用程式配備人性化、清晰易用的界面，專為長者和有需要的乘客而設計。程式現提供三大功能 – 行程指南（簡易版），無障礙設施資訊，以及覆蓋會展站以及觀塘綫沿綫17個車站的站内導航功能（供視障人士使用）；供相關乘客使用，讓他們的港鐵旅程更輕鬆方便。

三個功能的主要特點如下：
1. 行程指南（簡易版）：一站式平台提供路綫資料。除了預計乘車時間，路綫及「快捷出站」資料外，新增了實時升降機維修保養資訊，進一步便利長者和其他乘客預先計劃行程。

2. 站內導航功能(供視障人士使用)：供視障人士使用的站內導航功能，現已覆蓋會展站以及觀塘綫沿綫的17個車站，用戶可根據語音播報獲取車站設施及其他資訊。

3. 無障礙設施資訊：為有需要的乘客，包括行動不便人士，視障人士和聼障人士等，提供車站的無障礙設施資訊。乘客更可以在此功能内查閲實時升降機維修保養資訊，便利他們計劃行程。

我們正在為「關愛共乘」手機應用程式開發其他功能，以便為乘客提供更好的服務，敬請留意最新公佈！


 
At MTR, we strive to create an inclusive transportation network and encourage mobility of customers with special needs by offering them a hassle-free journey riding on the latest technology.

"MTR · Care" mobile app, equipped with a user-friendly, clear and easy-to-use interface for the elderly and customers with special needs, is now available. Three functions – Trip Planner (Simplified Version), In-Station Navigation (For Visually Impaired) at Exhibition Centre Station and the 17 stations on Kwun Tong Line and Barrier-free Facilities Information are now available for the elderly and customers with special needs, making their journeys smoother and in-control.

Key features of the three functions:

1. Trip Planner (Simplified Version): a one-stop-shop function providing comprehensive journey information, such as estimated travel time, routing and “Fast Exit” Information, etc. We have enhanced the function by adding real-time lift maintenance information, further facilitating the elderly and other customers to plan trips in advance.

2. In-Station Navigation (For Visually Impaired): a navigation function, currently available at Exhibition Centre Station and the 17 stations on the Kwun Tong Line, supported by an audio beacon to assist visually impaired customers in accessing the station facilities and other information.

3. Barrier-free Facilities Information: a comprehensive function providing barrier-free facilities information at stations for customers with special needs, including those with mobility impairments, visual impairments as well as hearing impairments, creating a more inclusive and smooth travel experience for all. Customers can also find the real-time lift maintenance information in this function.

We are continuously developing more functions for the "MTR · Care" mobile app. Stay tuned!