星服务- 安装运维全流程智能化服务管理工具

星服务是”星星充电“品牌下为新能源设备的安装、运维提供标准执行SOP与SLA提醒的现场任务执行工具。提供了安装运维全流程智能化服务管理。
支持通过动态定义“任务内容“和”标准时效”的配置，实现针对不同客户、服务对象提供：
1、多类型工单标准化的处理流程，操作更高效；
2、任务执行的专业指导，学习更轻松；
3、物料备件到背包，管理更精准；
4、支持线上结算，钱款更明晰；
提供星星充电及互联互通设备智能运维服务，支持设备运行数据、日志数据查询，通过蓝牙/移动网络实现固件升级配置下发与调试；
备件采用企业-仓库-仓位管理模式，支持企业/个人多级备件管理，可实现背包物料备件自动占库、释放，通过报表分析，实现低成本备件服务；
深度进行新能源设备的安装、运维全流程智能化管理，协助工程师快速响应、执行指导，提升问题解决时效，提供专业、高效的服务能力。
Star Service is an on-site task execution tool that provides standard execution SOP and SLA reminders for the installation, operation, and maintenance of new energy equipment under the brand of "Star Charge". It provides intelligent service management of the whole process of installation, operation, and maintenance.
Dynamic configuration of “Task Content” and “Standard duration” is supported to provide the following items for different customers and service objects:
1. Multi-type work ticket standardized processing process, more efficient operation;
2. Professional guidance for task execution, easier to learn;
3. Spare parts materials stored to backpack, more accurate management;
4. Online settlement supported, transaction clearer.
Provide intelligent operation and maintenance services for Star Charge and roaming devices, support to query operating data and log data, and implement firmware upgrade, configuration deliver and debug through Bluetooth/mobile network.
Spare parts adopt enterprise - warehouse - position management mode, support enterprise/individual multi-level spare parts management. It can realize the backpack material spare parts automatically occupying and releasing the warehouse position, and realize spare parts service at low-cost, through report analysis.
Conduct intelligent management of the whole process of installation, operation, and maintenance of new energy equipment, assist engineers in quick response and execution guidance, improve problem solving efficiency, and provide professional and efficient service ability.