Ascenti Physio

The physio themselves is great. This app is a shambles.

I was sent a link for this app by the physio company provided by my insurance company, so at least I’m not paying for something this terrible. First off I was getting notifications saying there was something to review for me in the app (the contact at Ascenti had told me I’d need to complete a questionnaire prior to my appointment so I was expecting it) but the page in the app was blank, after trying and checking every part of the app I contacted support- that was over 2 weeks ago and no response to date. I attended my in person appointment and explained this to the physio who told me not to worry, I was assigned some video exercises and a survey in the app. When I got home I could see the questionnaire but the video section was blank, I assumed because I was to start them the next day. The next day the video section was still blank, after poking around I found that the default settings in the app are not to download videos! So now I download them and it keeps my compliance rating less than 100% because ‘I missed day 1’. 2 weeks later I go to my second appointment and the physio assigns new exercises to do every other day, again nothing appears in the app for days. I note the app says ‘program last updated’ and the date of my initial appointment. It turns out if you click on the date it then refreshes. Why wasn’t this explained? There was nothing in the app to suggest this was a thing. The lack of basic communication in the app and from their support is astounding.

I have been receiving guidance from physios for 12 months. Although my hip pain persists, I have found the exercises have strengthened my hip joints. The physios are friendly and understanding 👍🏻

Terrible company and terrible app. Left standing outside at -2 on a bad ankle just to get an assessment but then unable to book a follow up appointment and wasn’t given any exercises to get on with. I’ve lost months of rehab time Pointless, I may have well googled “physio for ankles”

Clicking open directed me to a number of PDFs which when opened were in double Dutch. Useless.

Got my systems wrong don’t have osteoporosis! Rheumatoid arthritis! Exercises made things worse! Back pain and anxiety! 😫

This app has been completely unusable to me. The user experience is nonsensical. I had to fill out a mandatory questionnaire over the phone because it showed up as a blank page in the app. All I see are perpetual loading indicators and random embeds of PDFs, and some kind of calendar that redirects me to that same list of PDFs if I select a day. What was going through the developers heads I wonder? Super disappointed in Ascenti’s services all because they use this app as the source of truth for their “program” which still hasn’t appeared for me. My advice to anyone, ask yourself whether your service really needs an app or just a web page with a list of resources.

Poor video connectivity, can’t attend video assessment

My program code and Yob works on the webpage but when I try and login in the app I get the same error message and there’s nowhere to access help so I have deleted it.

Can’t access them as can’t put my access code or dob in!