AskFirst (formerly Ask NHS)

Excellent app that bypassed the phone queues and made an appointment accessible convenient and efficiently. Great service

Very useful and simple

Starts off only asking about Covid symptoms, which I am not interested in. When I found health care and typed in symptoms, response was “Sorry, I didn’t catch that”. How can it mistake typed words? 2024/6 - The above comment was a few years ago. Things haven’t improved. Now in response to a query I just get a small rotating effect in the middle of the screen.

The App is really easy to use and saves time for patients as well as the NHS.

Not used this service before but makes it so much easier, I’m not a great fan of online technology but I recommend this service

When ever I call the Nelson health practices they won’t pick up the phone it’s the system says you’re caller number 30 in the queue this will say until 1 hours some time 50 minutes when you are near number 1 this also goes 10 minutes to pick up the call most of the your life’s goes holding only that’s why I try down load the ask first app this even more worsts I have try creating the account I have enter all details correctly still is showing please check your post code and your surname and date of birth any both way wasting time only very worst

This is a good app and easy use.

Very easy book and no waste time this is a very good proced Thank you

Easy to navigate and time saving medical application.

Whilst the app is fine, it’s slow. Some questions seem irrelevant and it would be relevant to be able to add more detail. I feel I need to talk on a face to face appointment with a GP so they can see my symptoms