Australian Taxation Office

Received an SMS regarding checking something ATO related. I attempted to sign into the ATO app however I was asked to sign in again (note when I did this last time I used PassKey). Used PassKey again, app doesn’t allow me to sign in as stated the PassKey option wasn’t ’a strong enough option’ and asks me to sign in again. What’s the point of supporting PassKey if I can’t use PassKey? I have disabled all other methods of log in. The Digital ID option won’t work either, and you can’t remove yourself from the app unless you either revoke the device or delete the app and try again.

Thanks

Not working

Please make sign in step native experience

Can’t even log in. Filled out login details using myGov id and it comes up with an error every time. Works perfectly fine on the web version. The app needs fixing.

Very good and pre populated data, nice!

The ATO along with MyGov and MyGov ID make up an unholy trinity of poorly configured apps, the developers obviously are not reading the feedback. If you are an Australian citizen who has always lived at the same address and has kept one phone number it possibly works ok. If you don’t have an au passport, move house, change jobs / phone numbers be prepared for hours of fruitless pain. Whilst recovering from Covid I thought I would have another go at setting up my account. I came to an 2 secrets that you share with the ATO page, my super provider could have been one, and the other my bank account, although I have changed banks but I was hopeful of getting progress. Don’t worry ATO app designers have addressed that problem, when you get to this page on a mobile device the keyboard is oriented landscape not portrait, and if you turn your device to landscape the text boxes move out of the way so don’t bother trying to enter data in the same place. Poor quality products like these are why so many are not claiming there rebates, they are more likely to be immigrants who have had to change addresses and jobs more often. I will be forced to do my return on paper this year because of this app and the other myGov offerings that support it.

App is constantly crashing when uploading new content

Laura Pepper had no duty care of my mental state and used the olympics as a reason she didn’t get Back to me. Depression and anxiety is a horrible combination and when the government agency that u would think would be.trained and aware well it was an experience I will never forget

Trying to do tax on the app and it’s almost impossible nothing comes across that you have saved all year just really painful and not user friendly