Pretty bad app. I don’t recommend it! Use HIKI instead.
They clearly need to go to Specsavers! The first time they had removed me. Since I didn’t realise you had to send ID to get verified. Only later on I had released this! Anyway sometime later I had made a new account and this time. I straight away sent them an email asking I would like to get verified with my driving license and a picture of me. They had removed me again with an email saying. I have two accounts that isn’t verified. I can clearly tell you haven’t check my email. Give me a chance. People do make mistakes you know!