Autotask LiveMobile

First - click a link to open a ticket, go tot the App Store EVERYTIME to reload. 2nd edit ticket, try to assign get caught in a loop to “resolve conflict.” You cannot get out. Close app Hope it’s better in a few months, go back to step one Repeat. What absolute trash.

This app is garbage. They make thousands off their accounts but can manage a simple app on an iPhone. Horrendous.

Constantly receiving login error, SSO authentication failed. No issues with SSO on the browser of course. I’ve tried completely deleting the app and reinstalling without luck. Support is beyond useless since before the Kaseys acquisition. Even when it did work, the app experience was wholly unsatisfying and missing basic functionality. Just and embarrassing effort all around.

I don’t even know how this passes anyone’s QA team. 1. App is so slow it is barely usable. 2. Clinking on ticket links in emails do not launch mobile app. No clue why. Instead it suggests you need to download the app. 3. Two different interfaces. What a hack job. 4. Everyone has been complaining about these issues for YEARS. For a company as large as Autotask who SELLS to IT people, did they really think we would have ZERO expectations. Autotask (now Kaseya) is a company without the right development resources and they exist for one purpose: to serve shareholders so investors can squeeze out maximum value. I’m sad to say it, but you should look at other PSA tools.

Update Apr ‘22: got an iPad Pro for work. Autotask works “okay” in browser, but the iOS app remains totally useless. Can’t open tickets, can’t log time, text and selector fields come up super wonky/unreadable, and persistent crashes on large tickets with lots of activity. At least they fixed MFA, but still 1 star for failing to achieve any primary functions. Original review: I do not generally review apps. This app is so phenomenally poorly built that I have made a rare exception. First and foremost, it is completely incompatible with 2FA (two-factor authentication). I have tried with both of the autotask accounts that I use (I am a helpdesk contractor) and it simply will not work. Always throws up errors. One of my companies turned off 2FA enforcement for my account and it finally let me log into that account. Absolutely ludicrous that they support 2FA on the full website and not in the app. Second, even if you are extremely lucky and it will log you in, the app is so slow and buggy that I have yet to even *once* successfully navigate to a new ticket. It always either crashes or just hangs forever. In short, this app is useless. Never use it. You are better off just doing it on your phone’s web browser.

..as any other Datto related product. Stay away from this company

Still waiting for promised improvements since DattoCon 2019, but the app continues to be plagued by bugs. Latest is that posting internal notes is impossible - progress bar spins forever. Hopeful for some dev resources soon. We would use this constantly if it were useable.

I took a shot today and tried using the app after a year or more and I am unable to view the Open Tickets for an Account? Seriously disappointing.

This has stopped working for a while. I get promoted to sign in to okta then does not redirect to login directly in the app.

Went from a useless app to useful. Still glitchy and there’s definitely room for improvement. I give it four stars because you can communicate w the Autotask team to make it better; and it has!!