AXIS Companion

Internal Server Error when trying to login. Can’t find anywhere to reset the requirement for 2FA even though I have the one time use codes. No help option when it throws errors, just leave you with the error message

This has to be the saddest mobile app I’ve ever used for a security camera system. Other brands allow you to manage/adjust devices within the app but Axis requires you to do so on a Windows computer. Notifications are useless and even the app icon is generic clip art. There are no options for smart notifications, package/movement detection, or any of the features commonly available on cameras 1/10th of the price. Axis really needs to invest in their software to be competitive in 2023.

For years now, axis companion has constant connectivity issues when using over internet. Unreliable WAN connection, period. Constant connection time outs. Sad that even my Foscams do better now. It’s to the point that I’m beginning to think it’s intentional. The whole point of us using Companion is to do the nat transversal to connect to the remote cam with ease, but either it’s glitching on purpose or all ISP’s make direct data streams time out 80% of the time. Well Axis, if zerotier and other products have no issue keeping a connection alive for months and years on end with any isp, why can’t you let me connect? I’ll take a slower connection but let me see what is going on at home if I’m being burglarized or not without having to try to connect a million times. And my ISP is great everything works and is fast, don’t give me excuses about my connection. It’s Axis! NAT does not work reliably to this day. Pathetic when even the Chinese Foscam now fixed this and connects twice as fast and five times more consistently.

I'm on the same network. All recorded camera videos are 10-20 minutes delayed on the app! I can use a browser and review something that just happened, but I can't zoom in the browser. 20 minutes later and the iOS app STILL doesn't list the footage, so I can't review it. REALLY?

Inside the network, playback video loads quickly without issue. However, when playing remotely, I almost always get “We lost the connection. Try again” error. This happens across all of our sites. I’ve also requested features over the years that never seem to happen. Why the Camera Station has features that Companion doesn’t and vice versa is beyond me. Having the ability to receive Axis Radar alerts/events from the app would be huge. Also not sure why you don’t get the additional PTZ options such as wiper, heater, etc. from the companion app.

Used to be able to rewind video. Can’t anymore This needs to be fixed

Axis developers: Please enable the flag to allow this app to run on M1 and M2 Macs. There is no Axis software available for Macs, and this is an easy way for you to allow us to view our cameras natively from that machine.

Firmware updates to the Axis cameras are frequent to the point it’s annoying. Developers think they are doing you a favor by doing this, but never stop to think most of us have dozens if not more devices and apps to contend with. The last update would not accept my login credentials so I had to go the “forgot password” route to regain access to my cameras. You cannot copy and paste your password into the block, nor can you see what you’ve entered once your done. Just a bunch of dots. There is no immediate feedback after entering your login information so you have to wait for something to happen. For sanity’s sake, I changed my password from a long complex one to a very simple one to reduce the chance of an error entering my information. In the future I will be ignoring camera firmware updates until I’m ready to update my cameras, not when they show up every couple of weeks.

Was told by my security firm Axis has the best cameras & security app. The app is easy to use & I like the clarity of cams & zoom features. Been using app for 9 months. App has MAJOR issue: 1. It leaves/skips large gaps of time unmonitored. For instance, from 1:20pm to 9:10am the next day, 8:14pm to 9:37am the next day, etc, there are no notifications nor coverage. I know there is motion as I have roads & wildlife around my home. This is a huge disappointment & SAFETY ISSUE! 2. Speaking of motion, there were a few places I didn’t want camera detection. I set up the parameters to have it not detect but it fails miserably every day & detects motion. This issue doesn’t bother me as issue #1. I keep waiting for #1 to be repaired each time I receive an update notification. Axis doesn’t seem to be updating this issue in their app. What security company leaves their customers vulnerable to criminals?

This is a thing never works or never stays logged in. Like right now as I am writing this review.