Azova

I cancelled an appointment through the triage assistant Royd as I was asked to use a Chicago based formulary. I said that I will not accept and asked that my appointment be canceled. I was informed that it was canceled in my chat. But today I see $69 posted. I tried following up with Royd but haven’t received a response. Please refund my money.

The testing process was really simple. The proctor was very kind and walked me through the process. It makes it easier if you take a pre-test 24-48 hours before your scheduled test. The familiarity with the testing kit made it easier.

We used AZOVA to proctor our Covid test while in Canada so we could return to the US. It was $20/person to get a proctor to guide us through the test and provide certified results so we could return home. Proctor was helpful and professional. Certification was provided within 30 minutes of taking the test. Would use them again for sure.

Fast and convenient. Staff was very nice. Very straightforward. Make sure to download app before your appointment and have a way to prop your phone up during the process.

Something that was supposed to add convenience to my vacation cost me 2 hours to test myself and one of my daughters with the Ellume test- it would have been far less time and less money to walk into a clinic. NEVER AGAIN. App is glitchy, instructions are vague, the process is time consuming, and the proctors have chronically bad connections.

The app is not totally user-friendly, but the service staff are great. They helped us resolved an issue and made it very convenient to get tested in the lobby of our hotel before leaving Italy.

Proctor was 15 minutes late to my time slot — when you’re traveling, every minute counts, so why even offer times as specific as a “2:04pm-2:12pm” window when the proctor doesn’t roll in until 2:20? The whole point of this service is to be a dependable option that is superior to finding a test locally wherever you happen to be traveling before returning to the US (at least at the time of writing, supervised tests are still required to return to the US from elsewhere). App is incredibly overbuilt with the Ellume Bluetooth test kit. This whole thing seems to generate a ton of plastic waste and be incredibly and unnecessarily overbuilt.

If I didn’t need this app to schedule my covid test before boarding our cruise, I wouldn’t use it. Many of the links/features are broken and the app regularly freezes. If you’re considering this app for your healthcare records- I recommend searching for an alternative!

This is a very convenient service to be able to access. I wasn’t sure if I would receive in time my Covid test results from my care provider, before boarding the cruise ship. So I was able to do a home test quickly through Azova and get my documentation needed to travel. It was reasonably priced and will use them again if needed. I have recommended to others to use Azova when needing a Covid test documented for travel. Thank you for your excellent service.

I’ve used several different healthcare portal apps. This one is the least intuitive and doesn’t seem to actually import the appointments with this provider, or update any lab results. There’s only a COVID 19 pass, which is confusing to me. The only functional thing in this app for me is messaging, but even that is difficult to find who I want to message (are we able to message individual providers? No.)