Backcountry - Outdoor Gear

good good good goodgood

… and now there’s no back button when viewing products. Hopefully you were only looking for the one.

I always order online from different websites . I bought jacket and they cancelled and said . They can’t ship because they felt uncomfortable . Worst company ever ! Shame on you

Have loved Backcountry for many years - love their products and attention to customer service. But MAN, I can’t use this App. It crashes every time I use it and I haven’t been able to complete a single shopping trip with it for at least a year (glitches at cart; have to login multiple times; screen reads error; etc) PLEASE FIX THE APP! so we can shop on the go, especially when we’re out shredding and realizing that this gear would be excellent for little bro/sis!!

Every time the app opens the t immediately crashes if I search for any item. The app is now unusable. Have deleted, reinstalled, etc, but have the same result every time.

Very slow and unreliable and nothing more than their website in app form. It also makes you log in every time without saving your info. Not really worth the download.

It has always bothered me that i have to scroll back to the top of every product page to press “back” at the top left of the screen. Feels poorly designed. On a recent return, the confirmation email does not include the shipping label or a link to it but rather instructions to go to “my account” and “print shipping label”. Once there on iphone, the shipping label takes up the whole screen, the print button doesnt take you anywhere, and you have to force quit the app because you cant otherwise close the print label. I had to chat with a representative who was terse and slow to get a label sent to me. Shouldnt be that hard!

Love the gear and sales Backcountry. But you can’t show love for updating your app? Every time I use, I have to login and it takes multiple times for that to even work? Then if I browse down any path, click into my cart or wish list, and then go to the home it just starts over and I loose my item/place I was browsing. Plus loading is soooo slow (modem startup sound effects go here). I know. Too bad, so sad. Guess I should just shop on the website from my phone. But if you’re looking for a more streamlined experience using the app, you ain’t getting it. Love you Backcountry — maybe love us back with a little app love?

Every few days i get logged out

I’ve purchased lots of products from backcountry over the years and I really love the variety of products that they offer. However, the app is so frustrating to use. It feels like it is always one step from shutting down, as it freezes and lags nearly every time I use it. It has a bug where I will add things to my wishlist but when I go to open the wishlist it will say there are 0 items in there. It is not always clear which “back” button will take me back to shopping and which will take me back to the homepage, meaning all the filters I applied to my search (a process that is painstakingly slow because of the lag) have been lost and I have to start over. Check out REI’s app, it’s much better and smoother. This literally makes it hard for me to buy your products backcountry. Thanks 👍🏻