Baha Smart App

Since last update I'm unable to pair the baha with app to adjust settings

Its working great so far.

Every time I open the app it will freeze and not respond so that I cannot connect to my external microphone. It’s pathetic that maintenance updates haven’t been done in over 7 months at this point. Please for the love of god have a team address active bug issues because it’s hurting people like me with hearing aids.

This app refuses to connect to my BAHA to my compatible iPhone 65% of the time which means I cannot adjust the volume on it or stream audio from my iphone to the BAHA. I am profoundly hard of hearing. Without the BAHA audio streaming, I cannot hear on my iphone- totally defeats the purpose of owning and wearing a BAHA. I can’t listen to music. I can’t watch movies. I can’t watch TV. Renders it completely nonfunctional and completely USELESS for me and I cannot function w my day to day activities consequently. Somehow I am constantly losing my BAHA programming and I have to drive 45 mins each way for my audiologist to reprogram /reconfigure my BAHA in order for it to work again. It is relared to this horribly designed BAHA app that is 65% nonfunctional. Never, ever had these problems w my old BAHA and with the older version of this app. FIX this SO I CAN HAVE RELIABLE functioning usage OF MY BAHA 5 COCHLEAR! GD!!! I cannot function without the app and my Baja working togethet correctly. It is a $6000+ plus hearing device after an $18,000 implant surgery to help me hear/function that doesn’t work 65% of the time. I can’t function day-to-day like this. I’m going to get a lawyer and sue you.

I had a BAHA 5- now 6- but the connection to the screw is terrible!!! So hard to connect- it makes me cry. Half time I have to go back to my old BAHA to connect. Why did they change the connection? It is horrible. I am so disappointed.

Useless if it won’t pair to the app. I have deleted, reinstalled. The issue is the app as it still works with the older version. My phone shows the Bluetooth connection being established with the sound processor. Big disappointment.

I can’t even open the app at all. Please fix this issue.

It will not connect to my BAHA. I've tried everything including calling Cochlear and no one can help. Now that they've deleted the old BAHA app I can't control anything. This is ridiculous to be this dependent on an app and not be able to control anything. Do better Cochlear I didn't pay this much money to virtually all control gone

Not sure if my app was upgraded. Went straight to usual spot when activating cochlear ear app. Went from red to green in about 3 second. Didn’t show usual download

I have been a BAHA customer since 2019…back to BAHA 3 days. This app has fallen behind and its antiquated design and limited features makes my BAHA a very expensive and vintage mono audio headphone. For reason which make zero sense, and despite options in IOS for headphones to share control with other IOS devices and audio handoff, I can not pair my Cochlear device with my hearing aid. I am forced to pair my BAHA with my cell phone and my hearing aid to my iPad. Not to mention, Cochlear can’t even be bothered to provide a true iPad version of the app. With hearing aid laws relaxed in the USA, my Bose Studio Pro headphones provide even more features than my BAHA. It even has live Listen and it doesn’t have squelching feedback. Your customers are also PATIENTS who often have a dramatic hearing loss. When I was looking for the hearing aid for my other ear, I almost bought Resound aids because Resound makes all of the Cochlear accessories. Cochlear even sells a nucleus / resound combo setup. You would think that Cochlear could provide STEREO sound for its patients by allowing us to pair our BAHA on one ear and our hearing in the other ear. Apparently, Cochlear doesn’t even permit this with their nucleus customers. The lack of a modern app reflects a poor commitment to an ongoing customer service. I would need to think very hard before pushing to upgrade my device to newer models if the apps continue to be outperformed by independent, solo developers uploading their apps for free on the Apple Store. Also, please stop replying by asking us to call your service line. Your service operators know less about the BAHA than I do. They only read a script and they have no knowledge or understanding of the workings of the devices.l I have been there and done that many times over the years. I could rebuild your support department in a week.