Bald Head Island Ferry

Can’t change reservations still. App needs an update and some work desperately.

The app doesn’t handle the common situation of already being on the island and needing to buy a “day pass” to the mainland. I’ve been told this is because there’s a fear that people would abuse or misuse these tickets from the mainland, but that’s all easily avoidable — I say this as a longtime software developer. It also doesn’t seem to allow for the maintenance of a profile so that you wouldn’t have to fill in the same, repetitive, unchanging information with every purchase. @DevTeam: I’d be happy to discuss all of this at length.

It needs - add an account so I can save all of my info and don’t have enter it from scratch every time - make booking a tram more prominent. Don’t stick it near adding over sized luggage. It’s a little more impt. - add one way ferry and tram booking - remove the stuff that’s not needed, like my dogs weight and breed - the app takes over media and will stop music and videos

Cannot tell which direction the ferries are moving (previous website showed direction of ferry) No alerts provided. Alerts of when the ferry is late or confirmation of when the tram will pick you up is important (was highlighted by BHI Transport at community meeting) Cannot tell which ferry is contractor vs passenget. Cannot tell is ferry is late.

Please go back to the old way. This is a horrible system for people that live on the island!!

Guessing you’d have more than 14 one star reviews

I’m a homeowner. You cannot book one ways. You can’t book tram one way. You cannot change reservations if you are running late one or both ways easily. Staff need to be able to count on their ferry and not be on standby. There is no way guest to the island will be able to figure this out. I don’t know why I’m surprised that Private Equity thought rolling out this half baked product during prime season was a great idea. Your guys are the worst. Thanks for 2008 and your continued failing of the public. Put the old system back in place until you figure this out. Regards, Karen Capel, Attorney at Law

Need to be able to book a 1 way trip. I don’t always know when I’m leaving the island.

This app needs massive improvements . As a homeowner, I don’t have a fixed departure date but I am forced to enter one and then the tram shows up to pick me up when I am not leaving. We need some way to book one way to the island with no departure date.

Poor integration and even worse timing. This app is about as reliable as the ferry itself. This system cares very little about helping the workers (the actual people who make the island an enjoyable place to visit) travel to and from work.