BASIC Benefits App

I hate having to reset my password every time I log in because their updates sign me out of the app on my phone. Otherwise it’s great, but it’s added half hour from having to call and be transferred and transferred or extra time to reset that eliminates what would otherwise be a efficient app.

This app is pathetic. Doesn't work for enrollment. Payments and credits are unclear. Have spent hours and hours on the phone with basic to simply enroll in cobra medical, dental, vision benefits. Representatives are helpful but it has taken 5 weeks to straighten this mess out and there is always another glitch to work thru. Strongly consider other benefit administration providers for your employees. As a user, this app is useless! I would date as zero stars if I could.

I’ve never had problems before with this app. But since the latest update last week, the app won’t stay open. It logs me in, shows the home page for a second then closes. I hate when updates cause more problems than they fix.

This app crashes constantly upon opening. I’ve had to download and re-download it dozens of times. Very inconvenient.

Site and customer service leave much to be desired. Letters not sent in timely manner, wth uses snail mail in this day an age??? Can’t see documents in app or on website.

I have absolutely nothing good to say. This app has always been hard to use and tedious. I would best describe it as torturous. PSimple transactions take hours to implement because it gets stuck. All it may provide you with is a spinning circle to let you know it’s trying or some cryptic explanation of what’s wrong without any HELP menu. There is no decipherable reason why this has to be so hard!

There has been nothing but difficulty trying to deal with this company

The card NEVER works to pay at the Appointment- always have to fight for reimbursement. Bought items from the FSA store and only got partial reimbursement and I have no idea why.

Why is everything pending with no reason? This app is useless

Company dose not explain how the benefits work. They take you hard earned pretax money which is suppose to be a benefit to your family and make it very difficult to get your money back. They are hard to contact and do not explain them selves very well. They told me I had money to carry over and come to find out that I lost it as soon as I stopped participating in the plan. I will never recommend anyone to use this company or app and even detour you from starting. In my opinion it’s a scam and that why they make it so difficult to recover your funds!