Beautyrest Black

You can not connect to bed unless you let the Beautyrest app have your GPS location. Why on Gods green earth would i let my bed do that? Creepy Beautyrest, creepy!

Either the app is defective or the luxury bed base is. I have owned the bed base for 6 weeks or so and have not been able to connect to wifi. Service techs have come and gone replacing the dongle yet nothing. Customer service has no technical phone support other than to tell you to follow the instruction manual. Very disappointing since customers are paying premium $$$ for something that doesn’t work as advertised.

We bought the Beautyrest adjustable base 3-4 months ago, it’s been frustrating getting any help from these guys. The app doesn’t appear properly on any apppe devices, the bed we have doesn’t sync to our wifi (which is only 2.4ghz) and countless support calls they finally agreed our wifi module was no good, today we got a new wifi module…. For a different bed. The current wifi module keeps turning on and off and has always smelled like it melted or something, the customer support has been pretty useless the guy keep repeating 2.4ghz every 10 seconds and the app doesn’t work, the wifi module doesn’t work. So $3k and the bed modules smell like they melted and we can’t get through to anyone. Will never buy this brand again.

Find the user manual for how to pair the app to your base. If you rely on the app you will literally never get it connected. You need the user manual because it’s NOT intuitive and it’s NOT explained in the app. Another reviewer here explained the process to give you an idea. Once it’s paired it works well but EESH. That was rough.

I had to follow all of the directions carefully in the book that came with the bed base, but I have been able to connect the app to the base and use it as a remote to make adjustments to the bed.

Tried everything. The app refuses to connect to my $2,300 brand-new Beautyrest Luxury Base. I put in my Wi-Fi password and it just says "searching" forever. Won't connect. Guess I'll just have to use the remote.

I can’t believe this is an advertised feature. The fields on the app screen are barely visible. The connection method (holding up and down on Foot) doesn’t seem to work. It’s just incredibly mind blowing this huge company allows this app to represent their product. It’s not remotely usable. And nobody at Beautyrest cares.

Pointless app. Too many people having the same issues of app not working.

I have tried everything… will not connect to my 2.4 g.. Customer service is a joke@!

Beautyrest Black is the top of the line product. Being able to control the bed via my iPhone is an awesome option. Unfortunately this app is terrible, unable to sign in, sometimes the email address and password field are not visible, the password reset does not work. So disappointing.