BenefitsForYou

I can NEVER access the app I always have to go through the website you need to fix it so it is useable AT ALL. Please do one thing for the people either way money here…. Get a better app or fix it!

Horrible app. Constantly fails. Currently will not even load and says error. No one to call and frustrating as heck. Time to start over. The reviews are some of the worst in the financial industry applications. Currently trending below two stars. Just think out how bad you have to be to be below two starts with hundreds of reviews. Wow.

Can’t even login, crashes each time I try

I can’t even log in app just crashes everytime .

I was shocked to see such a low score but now know why. Used the app to login, Face ID worked until I got a prompt to update. Face ID no longer works, tried forgot password and not able to enter my user id (won’t accept numbers). Guess like the rest, will have to login via safari and not the app to view my account.

Everytime I try to log in, it crashes. I can’t use it anymore. Are there fixes coming?

Prompted to update to new app. Did so. Opened “new app”. Prompted to update to new app again? Fix this update/process please. This continues to occur. No resolution from you. Please reply (9/4/24)

What are we even doing here?

This app is beyond awful, and it’s not just the app but their desktop version as well. Data and balance updates lag by a day or more. History is limited. The UX is unintuitive, and the UI is visually unappealing. What appears to be a common icon, like the refresh icon, does something completely unexpected in this app compared to every other app on the planet, while other icons do nothing (I.e. the dollar sign icon doesn’t do anything or provide information, just collapses the top of page bar). Transactions aren’t searchable. The projected retirement health is inaccurate since it doesn’t accurately pull in external fund data not allow a manual addition. There’s no ability to break down fund performance by the specific fund. There’s no simple distinction between traditional and Roth balances. Simple, intuitive, common trend and line charts don’t exist. The Category menu uses 1/8 of the page, with empty space below and the tiniest of frames on page to scroll to see 1-2 lines of info at a time, making it impossible to see holistic data for comparison. Rate of return is static to timeframes CUNA selects, with no customization where one might view specific timeframes, and it’s inconsistent; example: my inception date of 1/1/2014 shows a different rate of return than my YTD rate of return shown, making management of funds questionable. The option select transactions has such small font that it’s nearly impossible to tap the specific transaction type one would like to view. Statements are tiny PDF eye charts without an option to export. A hamburger menu on the right side of the screen does nothing and serves no purpose. This app clearly has no design behind it or input from anyone who’s actually knowledgeable about retirement planning or the concerns of those trying to build retirement wealth. It’s dated, nearly unusable, and CUNA’s lack of modernization and infrequent updates is indicative they don’t care. It’s so bad that there’s zero chance I’d roll previous 401ks into this plan. Fidelity, Schwab, and so many others are light years ahead.

This site does not function on my iPhone or iPad. I am telling my CU to find another retirement plan vendor as this is unacceptable. Very disappointed in TruStage - Michigander..