BenefitWallet+

Limited options for iPhones users. I don’t use iPhone documents but that’s where it tries to pull from making an already difficult process harder. It’s also very limited to upload photos

Everything was easy to use EXCEPT the “attach/take a photo” feature. I have submitted the same reimbursement multiple times because the image is blurry. This is the only online program that has this problem! Update the program to use the camera options that find the margin and lock in on the image. Also extend the “time out” period! I have to go between apps to get information and when I leave the Benefit Wallet app it logs me out! Frustrating!

Uploaded the receipt for a daycare expense but the claim was denied for unclear reasons. Do you need a special receipt? Please make that clear in your denials

This app is easy to use and has so much functionality. It makes submitting claims and checking statuses a breeze.

Once you’re able to speak to a human they’re very help and the app is very quick and easy to use

It’s hard to reimburse yourself. The call takes forever. You need their “permission “ to spend your own money.

Options in the app don’t work, plus you make it impossible to speak with someone and don’t respond to emails. I’ve been trying to get a copy of my 1099SA for over a month.

App is ok. Don’t bother calling for customer service. They take forever and they speak broken English. Im not being mean but when i need service i need it. Nit explaining over and over what my problem is because they don’t understand. Then i have to ask them to repeat the question because i can’t understand them. Extremely frustrating. Im all for people working but in the phone with customers when you don’t speak or understand English is not the job for you. I blame benefit wallet. Hire Americans pay a bit more and take care of your customers. These companies forget who’s paying for service.

Please fix this apps integration with password applications it is horrible. You only have integration with APPLE AUTOFILL (which has been hacked) before. Please include copy/paste from other password applications.

This app is endlessly frustrating. I usually cry when I try to get reimbursements. The app logs me out constantly. Nothing pre-fills easily. Attaching my proof is a nightmare. I think the app is going to give me a heart attack and when I try to reimbursement myself for the medical bills for said heart attack, then this app will kill me.