Benro Connect

Man kann mit dem benro polaris wunderbare Panoramen und anderes mehr auf einfache Art und Weise fertigen. Auch die zugehörige App wird zunehmend besser. Ich bin begeistert. RP

The App is complex, why is there no manual? Many pages are in Chinese please Benro, fully localize the app to english.

The Polaris Head is great - I love it, also the app is full packed of features. But there is one problem: there are so many possibilities to do with the app and head, so it is often not easy to find out how. The app is not full translated to englisch (often just in Chinese 🙈) and there is not handbook. The in the app included handbook is much to basic and explains just the hardware and not the app) I wish the where a good handbook and video tutorials with a step by step instruction to learn everything. The Polaris hardware is a stunning piece of hardware in perfect quality. Now it is time to get the same quality in the app and the handbook! 🤗

I was an early backer on kickstarter for the Benro Polaris mounting and recently got it delivered. The app only works with this mount - and it works great for my main purpose astrophotography! I only did a few shots at night and the results were amazing. The app is clearly structured and does its job. I would wish for a better way to handle the „AR“ overview, since it is quite hard to distinguish the real stars from the augmented stars… Keep on the good work!!!

This app and its capabilities renders the hardware useless. The alignment method is insufficient and it doesn’t work consistently. The UI is awful. The camera interface doesn’t function properly and overall makes this awesome hardware almost completely useless. The focusing is incredibly hard with the app and sometimes, I just align then disconnect the camera to focus and by some miracle able to take a few photos before something else goes wrong. If I knew about the horrible app experience, I would have never dropped $1200+ on the hardware. Please fix this.

The concept and idea is great. But the equipment fails and does not connect to the App when “Cellular data” is “on”. When data is turned off, it connects only to the Benro device, but after connecting all cables…the app does not connect to the live view on the camera. Canon R5

It took a week for customer service to respond to a password reset request, so that wasn’t great. We are still missing 2 star alignment, which many Astro photographers believe would significantly improve the star tracking. Holy grail seems to work well so that is positive.

Congratulations, with your latest update my phone will no longer connect! Awesome Benro!

Can’t connect to a7riii with iOS 16 without turning off cellular. Once connected you can’t get the camera in live mode so you have no visual. You can’t kill the app without resetting your phone. Returned the Benro Polaris. Nice try but it is far from a usable product.

Arrrrggggg