Better Driver

Don’t be lured in with low prices. You’ll be hit with hidden charges and some of the worst customer service on the planet.

App refuses to log in but will only allow me to log in on the website

I downloaded the app as mentioned in the email but I am unable to login(with login info from the mail).

They have sent me an email with my actual password and it doesn’t work.

This app is awful. It never connect, even with all settings turned on, reset etc, doesn’t record the journey or it does for a week then stops again. I have had 4 wingman’s now and they all stop connecting after a while. They have an “online bot” who “answers” all your questions but doesn’t resolve anything.

This app is ridiculously bad! I have been with carrot insurance for almost a year and it has stopped working 3 times. It randomly stops recording journeys despite never changing the required settings on your phone and a Bluetooth connection. Every time I try fix it and contact customer service it takes several attempts for them to actually solve the issue just for it to stop working 3 weeks later! The scoring for when it actually does record journeys is also strange, it rates smoothness, usage and speed but if you go over one speed bump at 15mph in a 20 zone you can bet you’ll be getting a score of 2/10… can’t think of a worse app!

The app and company started off great however after a few months the app stopped working had to contact them numerous times and it still wouldn’t work. Now after another year with them trying to cancel my insurance has just been a disaster cannot get through to speak to anyone at all!

Avoid this insurance if you want a peaceful life!!

Bad very little problems with this app and when I did it was easily resolved. I’m receive weekly treats which is a great bonus Just a shame my insurance increased from last year. But I know now insurance doesn’t appreciate loyal customers

The customer service with this insurance is amazing! I am constantly on the live chat asking questions and they always help so quickly! The actually app itself is really good and I love the idea of getting rewards for driving well! I’ve had no problems since being insured with this company!