BigCommerce

A couple of years ago, I could open this app and print a packing slip and an invoice with my logo at the top of the page. Work perfectly. Not anymore. I’ve contacted the helpdesk several times over two years without getting anywhere if I want to print out a packing slip it’s simply shown as a link. You had a good thing going. Don’t know why it’s not important anymore as branding is huge.

真的很垃圾 就一个用户注册都能让你忙一天 各种密码 不对 各种验证不对 我不知道你们技术是如何生活的 真的 这么多年 从来没有一个网站想让我破口大骂 bigcommerce是唯一一个 真的垃圾啊 就一个用户注册都让你忙半天 修改密码 不行 重新注册不行 就是垃圾

Just got done chatting with BC support and they do not support this app. I’ve downloaded it twice and still it doesn’t work, I can’t even log out. It’s a waste of time for those of us trying to run a business.

Love bigcommerce in general but their app is very weak. Has never worked properly to search orders and doesn’t allow for product editing. I’m not expecting full desktop version on the app but this is still ages behind.

11/9/23 Update: even though it makes no sense, by REMOVING pass key authentication from the app, Face ID now works as expected and I am automatically logged in without the need to push buttons. This is counterintuitive, but regardless, App is now 5 stars for me. Yes, you can’t do the same functions as the full control panel, but as a tool for strictly monitoring sales and reporting, it is excellent. Original Review: You just added login by passkey (Face ID on iPhone) but you make is click “Continue” before Face ID works. This is no better and no faster than clicking “continue” on saved Login info! Every other App in the world, you open it, it recognized your face, and you are logged in. No need to touch anything. What was the point of adding Face ID if I still have to tap a button before it works?!?! Please fix this BigCommerce. The app is excellent otherwise, but this is a major flaw and annoyance for merchants who login to this App multiple times a day…

I loved the Big Commerce app until I did the recent forced update. Now I must reinstall it at least every other day because “something went wrong.” I hate updates to “fix” something that wasn’t broken.

Everything is an upsell, every time I try to change the theme I wanna do the most basic thing I have to buy some thing on BigCommerce even for stuff that should be just regular built-in normal stuff. I still have to buy some thing in BigCommerce is not even cheap to begin with.

I hated the app! You have to sign-in EVERY hour if you close your phone! When you have customers in front of you they get VERY frustrated. I was talked into going with this business in May. Mid-May was up and running. Nothing. Spent more time with tech support trying to get the website UP! NONE of my clients could even LOAD it! I had 5, yes 5 ORDERS the entire time. 8/1 I moved back to original host and in 2 weeks made triple what I made on Big Commerce. My accountant figures we lost over $1500 per month MINIMUM

App hard crashed, haven’t been able to use it for my store for two or three weeks, tried updating it, won’t work, I open it login in and it crashes immediately. I can’t find how to remove it from my phone and re-download it. Quite frustrating. Update: latest IOS update somehow fixed the hard crash. Outside of this single issue, B.C’s app has been excellent

Order search feature has been broken for many versions. Push notifications work for a while and then randomly quit. Analytics in the app only go back 2-3 months even though I have 18+ months on the web version. Face ID login tries, loops several times but never logs in until also clicking a button in the UI. It seems like they rush out update after update, forcing you to upgrade to log in, but something new will be broken with every one.