Bill4Time

Bill for time was an innovator when it was first deployed. It’s failure to update its technology to two address, format, reliability, and other deficiencies in its formatting and operations coupled with customer service report that doesn’t communicate responsibly or well. Makes this a increasingly substandard solution. Using the desktop or app version, for instance, the bill4 time “solution“ regularly locks up, works at a snails pace, requires the user to re-sync with the system for it to reflect new entries when it makes corrections, requires cumbersome duplicate re-entry of data, does not work efficiently through the entry of client and other data, produces a really sloppy looking cover letter. That is both parameter, limited and difficult to get consistent text or spacing, doesn’t hold on a regular basis, resulting in an excessive waste of time by a program that supposed to be a time saver, and I host other design defects and operating issues. That makes this a very cumbersome and time-consuming process that produces a very ugly bill. I’ve been forced to waste so much time, trying, trying to fix their invoice cover letter problem over the last 15 years that I finally gave up and tried to exclude it only to have the system perpetually reinsert it despite the setting to admit the statements from my invoicing. Along with these performance issues, you can expect to be constantly spammed by them, asking you to take over your collections and let them charge and use their lap pay. As poor and problematic as the billing process is, I am unwilling to allow them to actually take over the added responsibility of credit cards and collections activities, given the even a greater exposure, lawyers face when using these features, for those of us that made the mistake of getting on this years ago, perhaps it’s worth continuing to struggle along, rather than have to deal with the transfer of data and processes. However, for a new user, looking for a solution, look for Cleo, or someone else that actually has basic functionality down.

The app is incredibly clunky, and somehow still misses a lot of the good functionality of the web-based product. The only usefulness of this app is to enter time or expenses while you are away from your desk. Otherwise, it’s missing most of the invoicing, reporting, client/matter functions of the web product.

I’ve been a Bill4time customer for almost 6 years. Always pleased with the web-based software. The original app was clunky, but serviceable. They totally revamped the app recently and it is TERRIBLE. Every time you open the app, it downloads and Synchs all of your data—which takes forever. And I have lost data in the process. Unreliable app. The unnecessary syncing happens even if the timer is running on a matter and you reopen the app. It makes no sense and the app revision did not consider how the typical user actually uses the app. Customer support is very good. But they can’t fix the app.

Very helpful app; still not as complete as the web version, but it covers 90% of mobile needs very well.

This has got to be the worst app I have ever used. The old version worked flawlessly. When they released this new version nothing works in it. Nothing! I have emailed them etc. they don’t care. Don’t waste your time on this piece of crap app.

Works only intermittently. Unreliable when you need it.

It remains absolutely insane to me that there is no way to check the total hours billed in a case, on this app. THIS IS THE ONLY FUNCTION I NEED THE APP TO HAVE, and yet you steadfastly refuse to add it as a feature. Mind boggling.

This app used to be great, but the latest version crashes constantly and gives indecipherable error messages. So disappointed.

I’ve been using this billing system including the iPhone app for 5 years. The most recent version is terrible. Can’t find anything. Text does not scale properly unless iPhone text size is turned almost all the way to small. Entry interface is now confusing. What the heck is “Labor”? I still can’t figure out how to enter a cab expense. It keeps telling me some parameter is missing and rejects the entry. I can’t figure out what is missing.

I recently lost my assistant. I am a sole practitioner. I can do all my own billing on this app so easily. The online version makes it very easy to track payments and keep my billing up-to-date with no outside help. It’s wonderful!