BioLite Energy

This app does nothing. Any advice? I’m going to delete it.

The Bluetooth never connects to the battery pack and the battery pack never turns off. You can not turn the fan on. Bio lite does not have good products

I’ve spent a lot of money on Biolite products only to realize they offer zero support. The app to the base lantern xl hasn’t been updated in YEARS! What started as a great idea, company with excellent products is fizzing out and letting their customers down. There is a lot of other products out there that I’d rather buy now. Nothing the app is supposed to do works. The lamp is nothing more than a heavy brick with light. I’m not buying from these charlatans ever again.

I’ve had the Base Camp Lantern XL for 5 years and use it sparingly. The lamp works ok, but the app is supposed to tell you how much life is left on the battery charge and it does not even come close to how much the lantern says it does. This wasn’t always the case… when it was brand new it worked. It’d be nice if BioLite would update the app or offer a fix but it looks like they have a habit of abandoning their products and discontinuing support for them.

Constantly have to re-pair which means that the proximity control is virtually worthless. Gives completely inaccurate readings as to remaining battery life.

Why doesn’t the music option show up as light options on the app

I have so much trouble getting my lantern paired with my phone. I have tried deleting and re-installing the app, turning off Bluetooth and turning back on, searched multiple times with the app and lantern on. Nothing. Says it can’t find any BaseCamp lanterns. So frustrating. And the FAQs and tutorials offer no advice on this. What’s the deal? I have held my phone right on top of the lantern and the app says it still can’t detect a lantern.

I’ve contacted Biolite about their app showing only 18-36 mins remaining while the actual lantern shows it’s fully charged. They said they are aware of it and hope to fix it on their next app update. well it’s been 11 months since their last update. Also they said to trust the unit leds to show how much power is left. well I drained and fully charged it 3 times so far and the unit only gives me only 4 hours on high and nowhere near 7.5 hours as advertised on their website and or packaging. They also removed the bpm feature that used to sync with your music. btw I’ve tested two new units so far. the first one only gave me 3 hours of light on high. tech support answers once a week if you’re lucky. so not much help there. It’s a nicely put together lamp with nice features. just wished the co spent a little more time fixing the bugs. almost a year later and no updates to their app? ridiculous.

I use it with both the FirePit and BaseLantern and love it.

Not sure why there are so many negative reviews, as this worked perfectly for me with the FirePit and iPhone 11 Pro. One time setup for Bluetooth connectivity and it’s worked flawlessly ever since. Connects right away! One suggestion for the developers if they read reviews: please make the UI for the fan speed slider a bit more user friendly. It’s sometimes hard to “grab” the slider, so perhaps you can just expand the touch zone? Something to think about!