N/V

I paid for a subscription, my account shows as a premium account, but when I try to upload it says I need a premium account. Total waste and a rip off. If you are going to charge people you should at least make sure your app is functional. I should have stayed away when I saw most of the reviews were low.

I paid for an annual subscription and it never loads in. It always keeps asking for an upgrade. I keep asking for help. I get the same tired answer and there’s a disconnect with this system. It doesn’t load in properly and they will not help you.

The format of the documents created is very poor. What’s worse is that I attempted to cancel my subscription through the app, but was still charged 100 dollars a year later. Apparently you have to jump through many hoops to cancel your subscription. I told them the day of the renewal that I don’t want the next year long subscription, but they refused to cancel my subscription or refund me. I only used the product once and never will again because the design is so bad. The founder even reached out to me and stated he was left “speechless” by my behavior. Terrible company that has a ton of loopholes to cancel your subscription just so they can scam you 100 bucks. Don’t buy this.

Very bad waste 3.00. Do often leave reviews. But this was a waste

The cancellation page or link is nowhere to be found. I had to contact support to get a refund. I searched their entire page and found nothing. Also, when trying to convert text, the documents get very messy and it is very hard to understand. DO NOT RECOMMEND!

Nowhere on the free version of the app does it say it cannot convert PDFs. I’m a student and was hoping to convert my PDF readings to Bionic text PDFs. So, I paid $13 just to unlock the upload feature and find out that it does not take PDFs. I then went to unsubscribe and THERE IS NO CLEAR WAY TO. The FAQ section simply directs me to the website of bionic reading which is essentially the app. But there is no option to unsubscribe. When I click the Account button, you’d think it would allow you to click manage account but it doesn’t. The fact that it’s not what i wanted AND they make it difficult to unsubscribe is extremely frustrating. I do not and will not be recommending this service/app.

I was excited to try the Bionic Reading app, but it quickly became a frustrating and disappointing experience. The free version doesn’t allow you to upload files, which meant I couldn’t fully test its functionality. Unfortunately, after paying for the premium version, I discovered the app doesn’t support PDF files – a major dealbreaker for me. What made matters worse was their poor customer service. I immediately requested a refund after realizing the app wouldn’t meet my needs, but they refused to refund me. Instead, they kept my money and continue to offer a subpar product. If you’re considering this app for serious reading or file support, think twice before purchasing. I wouldn’t recommend it.

The developers of this app are monetizing off of the needs of the people whom seek access to this assistive tech. Sadly a great app for a terrible focus, capitalisation. 🙂‍↔️

App functionality: Poor Customer Service: Poor Company steals your money and tries to guilt you with “ we’re a startup company.” You’re still required to be responsible and professional regardless of tenure. Still waiting on my premium pro refund. I paid for a plan. Identified functionality failures and requested a refund 5 minutes after my order. Customer service responded, directed me to manage account settings. “ Delete Account” is the only option listed under account settings and when selected I receive an error message that my account cannot be deleted. A review here is just the beginning of my fight to get my money back before I start fighting on principle.

I wasn’t able to upload anything. I paid for a premium account and there’s a 5000 character limit. Not sure what I’m supposed to do with that. Looking for another app.