Bitly: Connections Platform

I loved it for years. It was a great place to shorten links and store them. But it doesn’t work for me any more. 😢

I’m running IOS v 17.4.1 and have been using the free version of bitly for the last several years. When attempting to open a link in the bitly IOS app, the message is “Failed to retrieve link information!”. I suspect this is bitly phasing our their “free” app. The fees to upgrade to a paid account are too high for the occasional user like me. Be aware also to copy links created in bitly to an external program or pay $300+ to have the ability to export your links.

The only thing that is not ok is you can’t delete links

Bitly want’s to paste from clipboard on open. Bad practice, glad Apple is exposing companies like Bitly.

I have a paid account and they blocked a link of mine with a disturbing “blocked content” page, without explaining what the unacceptable content was. Not worth paying for.

Same error as others it’s got no other information and makes no sense. Login works on website but app gets the “cannot connect to sever” so the app seems useless.

I have downloaded and deleted the app several times in an attempt to access it. Whenever I try to log in, I receive an error message stating it wasn’t able to connect to the server.

The goal of this app is simple: 1. Create new shortened URL. 2. View and manage previously created shortened URL. In the past, creating a new URL required ONE click. Literally just one. You click one button, and the link in the clipboard gets shortened and and copied, all in one click. However, as of August 7th, 2023, it now requires EIGHT clicks to achieve the same thing. EIGHT. it went from a smooth workflow to the most frustrating UX ever. I simply don’t understand how an app could be downgraded so much with no reason whatsoever. Please change the workflow and give us back what we had.

Signed into Bitly website, deleted a link I previously created via website. However when I open the app the link still appears even though it no longer exists on Bitly website. Furthermore if I open the app, go to my list of links and look at any link “above” the deleted link that won’t go away in the app (but remember it’s deleted from the Bitly website), then if I try to copy any of those links above the “ghost” link, the link that erroneously gets copied is from one position below the link I actually chose to copy. No way to report this directly to Bitly unfortunately.

Horrible