Black Sheep Coffee UK

I’m a creature of habit (like most I suspect)… I order the same drink from the same store every day. And every day I have to search for the store, search for my order, add to basket and checkout. Can you please add a ‘reorder’ button that does all of that for me? It should be a 2 button click operation that takes no more a few seconds.

Joined the app only because my friend said that he can send me the link, I’ll join and after first purchase will get the points and he will also get something out of it. Joined the app, made a purchase. Not only my app doesn’t look the same like his, mine won’t show anything except for order and location. Both of us didn’t get any rewards which were promised. If you’re interested in rewards, don’t bother. You won’t get it. Also, Black sheep coffee, you know my email address, so please check this out.

Not user friendly to pay, who has time to type in all the card details, billing address etc for a coffee? Why not sync with Apple Pay or other straight forward instant payment options?

I downloaded the App and it will only allow me to buy but no tabs for rewards.

Absolutely rubbish app, and I ordered at least twice with app with in-store kosic, and my points were taken but there is no order, and the staff in shop is not helpful as well, they said I don’t have points in my account and 15k points in my account and showing on my phone! And previously I lost all of my points when app is migrated. I would never use this app, neither black sheep coffee shop, such a disappoint!

I asked a staff member at one of your stores and they just said - oh yeah, some customers have this problem, sorry. A bit disappointed

I have created an account but there is no loyalty QR code. I was advised to reach out to app@leavetheherdbehind by the team here. Did no and not heard back.

I’ve always had issues and lose my points. I don’t know what’s so complicated for them to fix it!!!!

Just downloaded the app and there is no QR code visible to scan at the cafe. I have to order directly from the App to get the points.

App stopped linking with my UNiDAYS account. Logged out and back in, still not working and took over 10 min to try to sort it out. Given that I only get 20% off a £5 latte, it’s not worth it.