Platinumlist: Events & Tickets

Had no end of issues with the app with zero resolution after hours of communication with customer services. Tickets did not appear so logged out in order to log back in and see if issue resolved. Couldn’t log back in as email listed as ‘not registered’. Tried to re register using my email address but couldn’t as my email was ‘already registered’. Which is it?! Not registered or registered?! Spent hours communicating with support. They can see there’s an account linked to my email. I can’t access it and they can’t help as it is ‘a temporary account’ apparently. It is now ‘impossible’ for me to access my tickets via the app. They advised that the solution would be to open a new email account, and then create/register a new account with platinum. The kicker: my tickets still won’t appear as they are linked to my current email address, only future bookings made with the new email address would appear!!! Absolute joke of an app.

Awful app, and disgusting customer services. None of the tickets I’ve purchased show up in my account, sone where bought on the app, sone on the internet. I would log in, buy tickets, and when I got to the checkout I’d be logged out? In the end I bought them anyway, but they don’t appear as being bought in my account? Tried to get help from customer services about neither the app or site working properly (this was all over at least a couple of months, where the same problems would happen), and every time I spoke to customer services they made up a new reason for why it wasn’t working properly, and refused to help me get my tickets added to my account. That they gave a different reason each time suggests they’re just lying. It’s unfortunate that I can’t buy the tickets elsewhere, to boycott this disgusting company. But due to them seeing up the market out here you have no other option, other than not going to see the acts you’d like to see. Oh, and I’d ignore the 5 star reviews, buying 5 star reviews out here is quite common, I even know a guy that does it for a living, you can generally spot the fake reviews, overly sycophantic.

Fantastic customer service from Mohamed at platinumlist.

I had some issues that needed to be sorted out regarding some tickets we purchased. Ahmed was right on it and the matter was resolved very rapidly and my wife and I really appreciate your attention to handling the issue. Thank you FIVE STARS. Perfect service!

Best app and reliable customer service. I bought tickets for specific date, however my travel arrangements changed, so I had to contact company’s customer service and had a very smooth refund and was able to purchase tickets for another event easily. Highly recommend to deal with this company.

Booked tickets with Platinum List, was very easy, understandable, had a couple of questions about the event so had to call them, had a quick response and customer service was clear and very helpful. Absolutely satisfied.

Gets confusing looking for stuff only to see same event repeated time and again. It’s like a Scooby Doo chase scene, keep seeing the same plant pot the more I scroll. It’s ok to only have 5 events, just let me figure out what they are

As a booking app it’s not bad, although what is really missing is the ability to view your tickets in the app or download to Apple wallet. Having to save emails, print tickets or download pdfs is a needless faff which frankly could easily be incorporated into the user account. Additionally the Apple Pay function is glitchy. This needs to be looked at, fixed or upgraded.

Nice to see the app come through with the same ease to use and easy to digest use interface and user experience. Support seems to be on point too with response in under 3 minutes. ;-{>

They sell a ticket for event with drink when we reach the place they just update the ticket and they make it general admission without drinks, even we pay extra money to got drink with the access