Bleeper Active

Some problems that I faced since the launch: - account deactivated because the app took a very old credit card information, instead the same one that I was using in the last app and always worked. - the bike that is showed in the app and is in front me can’t be unlocked because of some reason. The app says “bike unavailable, try another one”. After a while, I could unlock the bike being far away from it, trying by chance. This seems very unsafe. - I subscribed to the monthly plan, which theoretically allows you to use the bike 4 times a day during one month. In the day after my purchase, I realised that was charged for the subscription and for the ride I did after that, which doesn’t seem right. Very frustrating. I used to love bleeper because it always made my life easier.

If the bikes could be unlocked or find properly, it would be a great app! But the location for bikes is wrong, then when you find one in the street you can’t unlock it.

I got a fine because their system didn’t update my details in the same day. I sent an email asking about this and they never reply. The bikes are good, but I recommend to use other app.

I recently checked my bank statements to ser that lots of time I’ve been charged 15€ from this company with no explanation at all. Then when I sent an email to their customer service I got the answer that we are always sent an email with details about the fine, but none of them were ever sent to me, not even photos to prove I parked them wrong to show what I must not do. I always used and parked bikes on places I usually found them (such as poles) and never saw any communication from the company, which obviously serves them cause them I kept doing the same things and they kept charging me. Ridiculous posture toward a customer and I don’t think it was done by mistake.

I regularly use Bleeper and find that the widespread map is great for what I need around the city.

Too often the bike will not unlock after using the app. There’s should be a feature that only begins the countdown if the accelerometer kicks in or they detect movement. I’m not sure if I’ve ever been able to successfully finish a trip smoothly it’s never straightforward. This is dreadful ux. I sometimes wonder is there some sort of throttling at play to elongate the process.

Terrible. Dont use the bicycle. I agree all negatives commets.

I’ve been a regular user of Bleeper bikes and had always appreciated their convenience, until a recent incident has significantly changed my view. I suffered a bike malfunction which led to a crash and physical harm. Despite my immediate and detailed reporting of this incident, the response from Bleeper’s team was less than satisfactory. A single explanation was offered - a small pebble or similar debris might have caused the issue. Given the incident occurred on city roads, not off-road or over debris-filled areas, this explanation felt dismissive and unrealistic. The incident had significant personal consequences, including needing time off work to heal. The company’s response to such a serious safety concern has been, to say the least, disheartening. I’m left feeling uncared for as a customer and am now questioning the safety of Bleeper’s services. Potential users should consider my experience before choosing this platform.

A sca

Generally like the service, but there’s some clunkiness that makes it just to unreliable to use to get time sensitive appointments or events: 1. Their only response to issues with payment is to block. You’re card doesn’t work one time, too bad, now you’re blocked and must contact customer service. Let me update the details and settle the balance. Current way wastes both my time and customer service time. Further, I’ve had it where I didn’t know I was blocked, wanted to use a bike, and nope, you’re blocked and customer service is closed or it’ll take too long to resolve. 2. Lack of the ability to reserve a bike. I want to use a bike for a appointment. I see there is only one available nearby, I would pay the full price to reserve the bike while I walk over to it. As it is now, I can’t take the chance cause it might be gone by the time I’m there and then I’m screwed. 3. Inability to easily report issues with bike until after a trip. Sometimes I’ll get to a bike, it’s clearly not working, but it’s not easy to report the issue until after I start the service. Reporting an issue should be easily done when I arrive at the broken bike. I still recommend the service, but it just needs to fix some quality of life things for it to be a truly reliable service I would trust in any situation. If these issues weren’t their I would use the service more frequently and happily pay for it because the price they charge for rental of the bikes is very reasonable (if anything, I would pay slightly more if that meant I had a more reliable service).