Bob’s Discount Furniture

When you select an item to view in your room it tells you to download the app … when you’re already in the app.

I love this app but lately it doesn’t load and I have to go to the website which is fine but the app is just easier.

They misspelled my last name. I have now acquired late fees as Wells Fargo only allows payment from account owner. With misspelled name on Bobs Discount Furniture account I have no way to pay due to my legal name not matching account name. I will be working with Bobs tomorrow so I may update this review but as for now just be aware.

Every single time i try to log in, i have to sign up! Its super extra slow as well ! Its really frustrating!

The wishlist function doesn't save items.

Decided to try this app to find some needed furniture. Found an item I liked and purchased it through the app. The charge was made to my bank account. No confirmation of order. Been trying to contact their customer service for days to no avail. Estimated wait time is over an hour on hold, I wait for 40+ minutes then it hangs up. Tried online chat, 144th in a queue that never moves. I guess my $300 is out the window with no recourse. The app is buggy, laggy, locks up. Learn from my mistake and avoid these fly-by-night con artists. Finally received my coffee table after a couple of months. Unboxed it, assembled it, realized it was broken in several places. After wasting hours trying to get through to their nightmare customer service, they want me to re pack the broken table and ship it back to them at my expense. This company is garbage.

Do NOT download this app. Because if you do, and if you buy something from Bob’s, there is a 100% chance your order will be wrong, and a 99.9% chance your order will be damaged on delivery. This company has trash furniture and don’t care about their customers. I would rather sit on a pile of gravel instead of buying furniture from Bob’s.

AR doesn’t work for IPads

AR not working, just stuck on the beginning screen of scanning. UX is also not the best on the app, I feel like I’m on the website just on an app.

I just moved into my own place for the first time. It's one thing to measure everything out, but the augmented reality feature is beyond valuable. I was able to see that the sectional I wanted was much too big for my apartment and found something that would fit a lot better. It's also a lot of fun to place things in your living space to see how it would look. I really enjoyed using this app and I'm hoping the delivery I'm expecting soon will go just as spectacularly.