Body By Finch

As per the other reviews. I signed up for the promotional 12 month subscription in 2020 and canceled before the 12 month was up. But continued to be debited $180 every year! I have raised a dispute with my bank. Hopefully, I can get a full refund.

Body by Finch program isn’t what it used to be unfortunately. Really like Rachel but I feel they have pivoted away from fitness, 6 week challenges and meals which I loved, and more to selling their clothes and other health products. It’s clear their business model has pivoted (and good on them for doing so well!). If you are looking for a motivational fitness and weight loss program there are better programs and apps on the market. Agree with other reviewers that cancelling your subscription is really hard to do and the lack of being able to review all menu options in the one spot is incredibly frustrating.

I paid upfront for a year subscription and cancelled before the renewal date so I did not get charged for another year. 6 months after I cancelled, they took $180 out of my account with no authorisation or notification. I had no idea who it was that was taking money and so I called my bank and they had to cancel my card. This happened days before Christmas and I was left without a bank card. After realising who it was, I contacted them and received incredibly rude responses where they blamed me for not cancelling. I stated over and over that I did cancel but they continued to lie and blame me. I demanded the money back- they said they’d refund me $180 minus a $25 admin fee. I kept fighting back and forth with them but they absolutely refused to budge on a full refund. They claim their contract has a clause that states they give you a 6 month period before they charge you again but when I reread the contract, I could not see this. I asked them to send me a copy of this clause and they ignored my request. They didn’t once acknowledge that I’ve had to cancel my bank card which has caused me so much inconvenience and stress. I can’t believe Rachael Finch has anything to do with a business with this sort of customer service.

I signed up for $15 for 12 months in May 2020. Cancelled in May 2021. They charged my card in December 2021 for $180 claiming i didn’t cancel in May. Now they are claiming they gave me “extra time” to cancel without being charged!!! That would mean they gave me an extra 7 months before charging me for another full year that would have started in May 2021!! YEAH RIGHT!!! A BS excuse to take people’s money… I’ll be taking it to the ombudsman… Communication is appalling also. Taking days to get back to me and of course, no phone numbers!!

I signed up for the trial period in May 2020 and didn’t renew. Then last week (November 2021!) my credit card was charged $180 by Body by Finch! I’ve not had any correspondence from Body by Finch since May 2020, nor have I used the App since then. But 18 months later they’ve taken $180 without my authority. Absolutely appalling. They eventually replied to my email (because there are no phone numbers to contact them on) and said it’ll cost me $24.95 for them to process a refund (of the money they had no right to take to begin with!). There is zero service provided by Body by Finch - it’s literally a cut & paste email, which clearly from the other reviews they’ve had to use several times. Go with any of the other programs out there that provide the same (or better) content but with actual people to talk to if you need, and good business ethics. This place is as dodgy as they come.

Like other reviewers I initially signed up for a trial Subscription. I didn’t like the app it wasn’t for me, no music on the workouts. I canceled the subscription over 12 months later I got charged fraudulently. The subscription does not appear on my apple account. Fraud business

I have also had the same experience as the other person who’s reviewed on here. Have had no communication at all since I signed up. I cancelled the membership. I have just had $180 debited out of my account. When looking into my account, it’s says my membership expired May 2021 yet I have just been debited on the 31st July 2021. Tried to contact via messenger and the website and nobody has replied to my messages.

I have not use this app in over a year. Canceled my subscription after a month of using last year yet I just got charged $180 for another year subscription and I have had not had any email notification for over a year and there is no way to contact them to get this refunded!!! My renewal date was the end of May yet they have charged me at the end of July!! Please tell me how to email some one or talk to them to rectify this.

DO NOT USE I downloaded the app in May of last year thinking it would be useful seeing as we were all going into our first lockdown. I didn’t end up using it so cancelled my subscription before the next monthly payment came out. Well today, over a year later I have just gotten a notification from my bank letting me know that Body By Finch has taken $180 out of my account! I’m trying to work out how or why this would’ve happened other than the fact that they are just a dodgy, scam of a business who are clearly ripping people off. They bill $24.99 monthly and it can’t even be that they’ve taken a ‘yearly’ payment out because it’s been well over a year since I first had anything to do with them. I strongly recommend you do not purchase this app, unless you want to be ripped off too

Signed up for special rate, my bad!!! App had issues and was not right for me therefore deleted soon after. Contacted apple and was told not on my subscription list but BOF still withdraw $180 at the renew. No warning No receipt, totally unethical as a business. No contact number for support only via email. I emailed same day as the withdrawal yet need pay a cancellation fee. Don’t waste your money.