Bonhams

I bought a Rolex watch at a auction in Hong Kong last April. I immediately realised it was malfunctioning: the automatic charging was not working and after charging manually and wearing it continuously it would stop after 48 hours. I immediately wrote to Bonhams but they told me that they are not responsible and they are not going to repair it since it is a 13 y.o. watch and it is normal that it needs servicing. Is it also normal that they sell a malfunctioning watch? As I said above….UNBELIEVABLE!

Buggy. Many functions unusable. Get stick in search screen and need to restart app.

I am a lifelong, experienced auction bidder. My first experience has been a disappointment. The 28% user charge is extremely high and the telephone listed for contact is on perpetual hold and then abrupt hang up without contact with a person. They do not provide a digital access interface for payment. I am unsure how to pay, unable to contact support and unlikely to use this auction house in the future. Extremely disappointing experience, especially considering their user fee is more than twice any other auction house I have dealt with in past.

I would like to be able to save favorite artists and get notification when their work comes up for auction. Neither of these things is possible with the current app.

Seems like when you place a online bid your app would show you what current bid is.. how do you know or see if you need to re-bid to be on top? Is it top secret? Seems odd your not notified your out bid?

Bonhams in New York City was very insensitive to the challenges of picking up purchased artworks in New York City. It was necessary to bring a car to pick up the works and I called an hour ahead of time to alert them that I was coming. I then called them again when I arrived outside the front door, and they kept me waiting for half an hour for someone to walk the pieces upstairs while I was illegally parked on the street. There should have been someone available to take five minutes to walk up to the street with my two artworks.

If there is some way to display only upcoming auctions in NY or only a specific type of auction, I can’t find it.

The website makes you sign in many times for the same question. I tried to check on my password and account and I had difficulty changing it. I have a letter that says I have a bid but on my website it says I have no bids. Obviously something is wrong.

How do I search for eg Lichtenstein?

Load the online auctions onto the app. I want to be able to view and bid on all of your auctions without using my computer!!!