BrainTap: Brain Fitness

I signed up for a free trial of the app. I canceled right away because it didn’t seem like something I would use. I emailed to confirm the account was canceled and was assured it was. I later saw that I was changed for a full month. Dealing with customer service to resolve this has been infuriating, unprofessional and wasteful. They still have not resolved the issue even though they admit there was a glitch in the system

This company will take your money, will NOT honor their own cancellation policy, and refuse to correct their mistakes. Customer support acknowledged that I submitted my cancellation request, which I most certainly did within 30 days to avoid additional charges, yet they charged me again. When I contacted their support team, they stated that I said I requested to cancel because I said I was having issues with the app (what I stated was that I wanted to cancel after the trial because I was unable to use the app. I never said I was having issues with the app.) Apparently they offered me assistance, however I have no record of an email, but since I did not respond they did not grant my request to cancel. As a result, I was charged again. They have refused to refund me based on their cancellation policy. Yet there is nothing in their cancellation policy that states if you request cancellation, they do not have to cancel your subscription if they offer you assistance. Nor does their cancellation policy state that if you do not respond to their questions about your cancellation request that they will not cancel your subscription. It simply states if you don’t want to incur an additional monthly charge, you must submit cancellation request 30 days prior to billing cycle. This is exactly what I did. I imagine they make quite a surplus on this scam. Make sure when you submit your cancellation that they indeed cancelled your subscription.

I am very happy with the product; the sessions (when I finally find the one for which I am looking), the results and a laundry list of other things. However, finding my way around the App is difficult and confusing. I have even been forced to to quit because of my inability to find what I’m looking for.

Is this app still in beta?? Glitches all around! Buttons are glitchy, password is glitchy, there’s developers code rather than user interface all over. Was trying to use the Black Friday discount but I couldn’t even purchase the expensive headset because the password integration between the site and app doesn’t work! Looks like the app was just updated 3 days before I purchased but they need to go back to the drawing board!

I was under the impression that I would be listening to sounds that would balance the hemispheres of my brain while I relaxed. Instead I was met with a very fast pace talking voice on all the videos, spent a lot of time checking to see if I was doing something wrong. It’s basically like listening to a podcast that’s telling you want to do with barely a breath between words with soft music or nature sounds in the background. If anything I found myself more overstimulated.

This device has been a massive game changer in the restoration of my well being.

I would give 5 stars if app was able to sync with mindfulness minutes on the iPhone.

Headset will not pair with iPhone 16.

BrainTap is my top choice for brain health, thought health, and all around fitness. I enjoyed its benefits many years ago when visiting my chiropractor. After a move and several years later, I had a stroke at a fairly young age. The first thing I did was download BrainTap. The hospital staff were amazed by my positive attitude and recovery progress. I have introduced my son, a doctor who is starting a wellness clinic, to the App. He loves it. I can declare Brain Tap has saved my life.

Amazing but I have to use Bluetooth with my headset instead of wired because the headset is defective. I have reached out 8 time over 4 months but to no avail. BrainTap claims to offer “warranty” but I have received 0 response whatsoever from BrainTap after spend 1k on the headset..