Brex

The App is Smooth and awesome

I never want another business account with another bank. Makes it an amazing experience.

Best expense management solution I’ve ever used and I’m former Concur.

The app and its authentication process is terrible. The two-way never works with the authenticator code.

This is one of the worst apps I’ve ever used and it’s really embarrassing for a banking app. The amount of time it takes to take an image of a check is about 1-2 minutes, the app doesn’t save organization names so they must be retyped in full constantly, and the processing it does is totally unhelpful. The app also doesn’t seem to successfully show check submissions and it attempts to reuse previously used check information for checks already deposited so it’s impossible to know if a previous deposit actually worked since reusing the check data indicates it doesn’t work. In the end, depositing even a small number of checks becomes an hour long process.

I previous used TripAction, if I need to change a flight I can easily do it on the app. On Brex after I book a ticket specifically allow change for free, within 24 hours, it won’t let me change on the app, must go through agent. Then it takes much longer to do a simple 1 ticket change. Because they had to cancel my entire round trip ticket than rebook - risking me loosing my previous selected seat for the part of the flight that I didn’t need to change. Why can’t I just change it by myself on the app?

I’m ok with Brex!

I would rather interact with quickbooks. The amount of time this thing wastes drives me insane. The website is just as bad. How long does it take to save the contents of a textbox? Seriously, what am I waiting for? Why did I spend time uploading receipts to you if you don’t recognize anything and I have to find the expense and upload it myself *again*?

Good service and bank but Some of the changes to the app are annoying as it’s connected to you card. -Doesn’t show the balance but you limit first -no way to search transactions from mobile (makes little sense) - confusing working between the card, which presents to be a credit card, but is a glorified debt card, and the bank account itself

App is pretty much useless. can barely check our balances, and our cash account transaction history has not updated in over six months. Importantly for me, the app is egregiously inaccessible for those with visual disabilities, and so I can't really even manage cards or check most recent transactions. Really just bad. spoke to our account Specialist several months ago to complain, but apparently it is not worth their time to make an app that can be used by all of their clients. Unfortunate because Brex is otherwise a fairly decent financial product.