Bright Horizons Family

App starts a new session each time you open it, so you have to enter the password ALL THE TIME. Unless you set a pin to log in which allows to bypass the password form. Furthermore, because it’s not a native app - when you use a password manager to fill in the credentials - it doesn’t really work because it’s essentially a webview, so the url that is passed to 1Password is localhost which obviously does not match the Bright Horizons website url, so you have to search for the login manually. But probably the most annoying thing is that you cannot save the photos of your child. I understand there are some privacy concerns here, but at least allow downloading the photos in which your child is tagged.

The nursery staff do not use this app at all so not sure what the point is. Other nurseries (much cheaper ones too) are far better at updating parents.

The app pretty much does the job. Having to type the password in each time is frustrating - Face ID would make it better. Another snag is it seems impossible to enter a pickup time after 6pm - annoying as we’d like to let the staff know when we’re going to be arriving later than usual.

I have been trying my email address to login into the app but it is not working. So I tried resetting the password and it always shows that email has been sent, but it never arrived. It should have basic validation on the email address and it should check whether this email is registered or not . The reason is whenever I check with nursery, they have been told that my email address is registered already . See the junk email screenshot

Can I just say I loved using this app when my daughter was in the nursery. I loved getting updates on her. It was amazing

Used Famly app before. This app the same app just with Bright Horizons theme minus some functions and annoying limitations. It forgets your credentials every time you open it. At this age not supporting biometric login is unheard. You can’t like or comment posts unlike in Famly. Which kills the “social” part of the app. The wall is pretty much read only for parents.

We’ve had this for a week now and loving it, great to get notifications about our babies day.

Been using this app for 2 weeks now. The success will be basically built on the nursery team using the channel well enough rather than this app. The design is clean and works well. Things that could be better are; no Face ID Options available that I shouldn’t see if I can’t change them such as my child health record Assumption that it is either sickness or holiday as to why my child is not attending. Just give me one option with selections. On setting a profile picture let me zoom or move once selected