BrilliantPad SMART

This app worked fine for a year… now I have to log in each time I try to view the pad or roll it up! I am not typing in my email and password each time. I am over this and about to throw away my pad machines.. and I own two!!!!!! Fix this app so I don’t have to log in each time I open the app

They updated the app so now all you get is their store front. Now I can’t control the machine because that part of the app just disappeared!

Really wanted this to work well. The app is buggy and operates so slowly. Maybe they’ll upgrade!

The app crashes when I go to pair it so all the extra I paid for the smart version is basically useless….

At first I had trouble connecting to the app, it always said it couldn’t find device and timed out. I first downloaded the latest update on both my iPhone and the app, then I moved my Wi-Fi extender closer BrilliantPad and it connected the first try and I’ve had no issues since. I pay a lot for top of the line high-speed internet and always have a high number of devices using it. In spite of my high monthly bill I still had dead and glitchy zones and where I placed the BrilliantPad machine was in one. Simply moving my Wi-Fi extender easily solved my connection issues. BrilliantPad is one of the best purchases I’ve ever made! My two small 5lbs and 9lbs dogs would always soak through even the largest pee pads and poo so much I could never keep up with it. During the hours I would work they would soak through to the floor the multiple pads I would lay out then go to the bathroom around the pads as well. I had to clean a nasty mess and completely mop my floors a minimum two (usually more) times a day every day and my house would smell horrible. My dogs both immediately transitioned to using this with no problems at all. No mess, no smells. As much as I have loved my first device, the new smart model is so much better and worth every penny of the price. I love how I can set it to automatically roll out a clean pad after 1, 2, or 3 uses. It does an excellent job of detecting my individual dogs and the pictures it takes and the way it detects the type and consistency of their business is both very useful and pretty funny as well.

Read these reviews and I’m not sure what’s wrong for others but I’m experiencing none of those issues. Love it!

The idea is brilliant and a great solution for many of us with small, “apartment” dogs, but this company did not have the technology piece ready!!! It’s been days and I still don’t have the ability to use this properly even after doing what they have asked!!! There are no easy directions for people who are not technology majors and even with the help of someone who is…still no luck!!! And even for people who are able to get it working, they complain on line that they can’t keep it online!!! Such a huge disappointment!!!

Cheap app, cheap built. Don’t waste your money

Even when connect to same WiFi, you have to shut down app once or twice before it will work. Very slow to connect to device. VERY DISAPPOINTING given there is so little that the app does.

Google Wi-Fi supports both 2.4 and 5 GHz. Since smartphones will usually connect to the 5 GHz band, the “Brilliant” pad app will not allow you to progress in setup because it sees 5 GHz. Talk about self sabotage..