Burger 21 Patty Perks

I absolutely HATE how rewards are now. Ever since the app update every time I visit I NEVER received my points. There’s no barcode to scan and it’s now done by using your phone number. When the cashier enters my number my name appears in the screen BUT NO REWARD POINTS ARE GIVEN. So every time I have to email customer service.

BOGO day - never delivers! App never deducts the free product from your total!

I’ve used this app over the past few years and it worked wonderfully. However, the most recent update does not recognize any address I enter. If I select order for pickup, that still works fine. Once the address/delivery issue is fixed, I will update my review.

New Update is sooooo bad….according to app, my address doesn’t exist 🤣. Couldn’t place an order, so I deleted this trash

Newest update somewhat improves upon the user interface, but at the cost of the app no longer thinking that my address is a valid address. I cannot place a delivery anymore because the app claims my address does not exist, despite me ordering multiple times to the same address in previous iterations of the app. Also, there a couple of allergies that need to be let known in the notes of ordering items, but in the newest version there is a smaller character limit to write a note, meaning I must exclude some information. I’ll update review when I can actually place an order.

Lakeland store has self ordering, didn’t get the chance to scan the barcode and I’m not able to add my receipt in the app. Plus we still had to wait in the line to get our cup.

Please bring back the old app. The new update does not work well at all. I had to reset my password to log in, all my old orders are gone, patty perks are gone, ordering is miserable. What happened??

I need my $10 back if I buy a burger I will get a burger free. I need points for 1 burger please Thank you

Great burgers at 21. App is useful. Easy to track points and progress. But I find “removals” in the app to be a little awkward

Your app is horrible. NOT user friendly. Great food, but you need to revamp your IT Dept.