Cadence Bank

After this update won’t load.. plz fix

This app is extremely frustrating to use; it never remembers my ID even though I have it selected to; it sends me these stupid text verifications all the time where I have to spend more time putting in a code; it takes forever to load and it seems to be offline a whole lot. Yes I hate this app and despise the fact I even have to use it. It is one of the crappiest ones I’m forced to utilize on my phone to be honest.

I have used this app several years and have had no problems with it. The only issues I’ve had in the past were with the deposit function not being able to read some handwriting on a check (I don’t blame it on the app, I could barely read the handwriting myself). However, with a recent update there has been an update to the check deposit function. While trying to deposit a check (printed, no handwriting), it took me at least 5 tries to go through. The app kept telling me that it was “unable to read the check”. The flash was on and the check was lined up within the lines every single time. Then, it would say, “the amount on the check does not match the amount entered”, when I entered the correct amount. I have NEVER had these problems before this update.

It appears the new version of the app only runs in portrait mode. This is not user friendly on an iPad Pro mounted on an Apple smart keyboard.

Love the people here very friendly & always ready to help

Good

It will make absolutely irritated If you get used to using the face recognition to log in and then out of nowhere asks you to use the password and ID. Getting your password or ID back is so difficult it’s ridiculous. And don’t call the customer service for help because it’s a waste…… I never know what my balance is really because one second it will show ex.) $300 then $200 without any new charges…..

I had open a performance savings account at Cadence I am so far happy with it, they had treated me amazing at the branch they were friendly at the Marietta branch in Ga and they made me feel at home they also follow security procedures because that’s what you want at a bank caring and safety, now I opened a performance checking which I considered is one of the best checking accounts in the Financial market right now, and later on I will like to open a business account and probably a credit card.

I am always happy when I leave any Cadence Bank I use. I can be in any state while traveling and no matter what service I need I am always helped by a friendly professional person. I never feel intimidated or rushed I will always recommend Cadence Bank.

As a senior citizen, I was very concerned about the ability to have a bank who treated me as a person. Trust me when I say Cadence Bank treats you as a worthy customer and not simply a number. The ease of online banking is superb. This was a feature I needed since I cannot get to the bank for deposits, withdrawals, etc like I used to do as a young lad. Everything you need is right there on the Cadence app. You can easily transfer money from checking to savings, pay bills, see balances and much more. It is a one stop service. I’m proud to be a Cadence Bank customer. I feel like I’m wanted when I do go to my local branch. In fact, from the President of branch to tellers, they treat me as family. I have had a lot of bank accounts in my years and not a single bank came even close to Cadence! Thanks Cadence for caring about your customers and for your outstanding technology! James Woodell